PRZOOM - /newswire/ -
Atlanta, GA, United States, 2012/09/11 - Noble systems introduces web reports to power remote, mobile contact center management - NobleSystems.com.
Unified contact center solutions provider unveils browser-agnostic reporting tool accessible from mobile devices, tablets or off-site computers.
Noble Systems Corporation, a global leader in unified contact center technology solutions, today announced the launch of Noble® Composer X, the latest version of its award-winning agent desktop interface that makes it easy for contact center managers to build sophisticated agent workflows and to unify the agent desktop environment.
“Breakthrough contact center results begin at the individual agent level,” said James K. Noble, President and CEO of Noble Systems. “Composer X offers unmatched flexibility, customization and feature functionality to address agent inefficiencies and optimize results. It also speeds and simplifies management functions and supports improved workflows to guide agents through campaigns.”
Available as part of Noble’s premise and cloud-based solutions, Composer X supports a variety of desktop and development configurations to create a unified desktop, allowing agents to access information from multiple sources in a single interface, decreasing call handle times and improving customer service. Composer X can run on Windows, Mac or Linux desktops with only a web browser and offers superior flexibility through thick or thin client-server architecture environments.
Key enhancements and features include:
- Deployment Flexibility: Choose your agent user interface from either Web or WinForm User Interfaces;
- Desktop Designer: Improve agent workflow creation with new design tools;
- Compliance Tools: Manage compliance with enhanced security and screen recording features;
- Web Power: Take full-advantage of the web with iFrame support;
- Productivity Boost: Increase agent production with unified desktop and workflow management features.
Since its launch in 2005, the Composer series has delivered unified contact center agent desktops with industry-leading versatility and accessibility. Each version of Composer has been designed with an easy-to-learn, intuitive feature set so team members can get to work quickly. Composer is available with Noble’s unified contact center platform or as a point solution when integrated with a third-party ACD. Learn more about Noble Composer X.
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.