Verint® Systems, Inc. today announced that Investors Bank will implement its retail banking workforce management (WFM) software across the organization’s full-service branch network.
Investors Bank has served the banking needs of New Jersey residents since 1926. With over $11.5 billion in assets and a network of more than 85 retail branches, it delivers personalized and friendly service and products tailored to both consumers’ and businesses’ needs.
In support of its mission to become the bank of choice in the communities it serves through world-class customer service and tailored financial offerings, Investors Bank sought an enterprise solution to help align the right staff, with the right skills, in the right place, at the right time across its retail branches. To help achieve these goals and others around staffing models, process efficiencies, branch sales, multilingual customer service and cost management, the full-service community bank selected Verint’s enterprise workforce management for retail banking solution in April 2012, and is scheduled to start implementation of the software across its 85+ branch network this month.
Leveraging the enterprise WFM solution, Investors Bank will be well positioned to advance its focus on delivering high-caliber, efficient and consistent customer experiences, as well as enhance staffing visibility across the branch network, improve the forecasting and scheduling of personnel, and further its ability to align staff with anticipated customer demand and peak periods.
“Verint’s partnership approach to understanding our business requirements, the enterprise nature of its software and the solution’s depth of functionality were all key selection factors,” says Paul Kalamaras, executive vice president, director of retail banking at Investors Bank. “We look forward to the benefits the Verint WFM solution will bring to our operations as we expand and take our branch network, staffing models, sales and service efficiencies, and ultimate customer experiences to the next level.”
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360®Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Investors Bancorp, Inc.
Investors Bank (myinvestorsbank.com), headquartered in Short Hills, New Jersey, is a full-service community bank that has been serving customers since 1926. With $11.5 billion in assets and a network of over 85 retail branches, Investors delivers personalized services and products tailored to the needs of its customers. Investors' consumer banking services include complete deposit products, online banking, home equity loans and lines of credit and a full array of mortgage loans. Serving the business community, Investors provides deposit accounts, cash management services, business loans and lines of credit, and commercial real estate financing solutions to small and middle market companies, professional services firms, municipalities and other businesses. Investors is a member of the FDIC and an Equal Housing Lender. For more information, contact Investors at 855-422-6548
About Verint Systems, Inc.
Verint® (verint.com) is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources—such as voice, video and unstructured text—to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2012 and our Quarterly Report on Form 10-Q for the quarter ended April 30, 2012, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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