Free press releases distribution network?

Agency / Source: Bomgar Corporation

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



Bomgar Integration for Salesforce.com Listed on AppExchange - New Bomgar remote support integration for Salesforce.com increases efficiency for customer service organizations providing technical support - Bomgar.com
Bomgar Integration for Salesforce.com Listed on AppExchange

 

PRZOOM - /newswire/ - Jackson, MS, United States, 2012/08/22 - New Bomgar remote support integration for Salesforce.com increases efficiency for customer service organizations providing technical support - Bomgar.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services/Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

• New Bomgar remote support integration for Salesforce.com increases efficiency for customer service organizations providing technical support.
• Joint Salesforce.com and Bomgar users can now launch a remote support and chat session directly from the case record, enabling them to fix issues faster.

Bomgar, a leading provider of secure remote support solutions, announced today that its new integration for Salesforce.com is now listed on the Salesforce AppExchange. The integration makes it easier for customer support representatives to provide remote technical support to customers, helping service organizations using Salesforce.com to increase responsiveness and agent productivity while reducing costs. Bomgar enables support representatives to securely access and fix nearly any type of remote system or device-including laptops, servers, smartphones and tablets-no matter where the device is located. With the ability to see and control the screen and view system information, support reps resolve issues more quickly, improving productivity and customer satisfaction.

With the new integration, support organizations can now launch a full Bomgar remote support session directly from the Salesforce.com case record, allowing them to chat with the end-user and see and control the customer's screen to quickly diagnose and fix the issue. Once the session is complete, the session information-including the chat log, actions taken by the technician, customer survey results, and a link to a session video recording-is automatically added to the Salesforce.com case, consolidating all customer interaction history into a single, centralized record. By integrating the support systems, joint Salesforce.com and Bomgar customers gain a more comprehensive view of their customers' support experience and their support center's overall performance.

Because Bomgar is a multi-platform and collaborative solution, customer support reps can remotely support devices running nearly any operating system, including Windows, Mac, Linux, Android, iOS, Blackberry and most versions of Windows Mobile. Representatives can also securely invite other agents to join support sessions should a complex issue arise and require subject matter expert to assist with the resolution.

"Using standalone support solutions slows service desk productivity and decentralizes customer information, which can negatively impact customer satisfaction," said Aramis Alvarez, SVP of services & support, Bomgar. "By integrating the Bomgar solution with Salesforce.com, tech support representatives can instantly go from the case form to remotely viewing and controlling the customer's device, speeding time to resolution and providing a great service experience for end-users."

About Bomgar
Bomgar provides remote support solutions for easily and securely supporting computing systems and mobile devices. The company's appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world - including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 6,500 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris and London. You can find Bomgar on the web at bomgar.com, or on Facebook, Twitter, LinkedIn and Google+.

About Bomgar Corporation
Bomgar (bomgar.com) is the worldwide leader in secure, appliance-based remote support. The company’s award winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system – Mac, Linux, BlackBerry and Windows Mobile smartphones plus all versions of Windows. Over 5,000 leading companies around the world have deployed Bomgar’s enterprise-class solutions to transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is a privately-held company headquartered in Ridgeland, Mississippi with offices in Atlanta, San Francisco, Washington DC, Paris and London. In 2009, Bomgar was named one of the 500 fastest-growing companies in the US by Inc. Magazine.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services/Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Bomgar Corporation

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
IT Services/Network Management articles,
CATCH Visitors via Your Competitors Announcements!


Bomgar Integration for Salesforce.com Listed on AppExchange

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
Bomgar |
Contact: Liz Shulof - Bomgar.com 
770-407-1876 lshulof[.]bomgar.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Bomgar Corporation securities in any jurisdiction including any other companies listed or named in this release.

IT Services/Network Management via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From Bomgar Corporation / Company Profile


Read IT Services/Network Management Most Recent Related Press Releases:

AXILSPOT Expands Operations to the Middle East and Africa
Radware Powers XO Communications New DDoS Mitigation Service
Columbia College Chicago Builds E-Learning Network on ADVA FSP 3000
Strategic Integration Partners Significantly Increases Cloud Sales 200% with The Evolve IP OneCloud™
AlgoMatch and Arista 7160 Series Drive Advanced Network Enforcement
DigitalRoute to Attend TM Forum Asia on December 7-8 in Singapore
Evolve IP Honored with BroadSoft ‘Game Changer’ Award
ADVA Optical Networking Introduces Ensemble SmartWAN to Accelerate Virtualized SD-WAN
NEC Enhances Security At The 2016 APEC Economic Leaders' Week in Peru
Philip Linehan Joins EDTS as Sales Executive in Carolinas, Georgia

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  JobsWare.com

Visit  Triggr & Bloom

Visit  BizJobs.com







 
  ©2016 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today