SugarCRM, the market-leading customer relationship management (CRM) company that enables effective customer engagement enterprise-wide, today announced that its OEM partner program continues to grow, underscoring the strength of Sugar-as-a-Platform and SugarCRM’s commitment to empowering all customer-facing professionals around the world across all industries with tools that help them build better relationships with the their customers. During Q2 2012, SugarCRM welcomed four new OEM partners worldwide who are dedicated to growing their businesses with the Sugar platform. These partners are taking SugarCRM deeper into new geographies and vertical markets including insurance, telecommunications, marketing and financial services.
“By growing our OEM program, we’re able to deliver CRM solutions to new markets and new users that historically never would have used relationship management tools,” said Clint Oram, chief technology officer and co-founder of SugarCRM. “We're seeing our OEM partners create niche offerings that address very specific industry needs, and we’re looking forward to enabling our customers to grow their businesses through the use of CRM.”
New OEM partner wins include:
eBaoTech, China - eBaoTech Corporation is a leading provider of new generation software and services for the life and general insurance industries that has embedded SugarCRM into the eBaoTech SalesPlatform for Life Insurance solution. This integrated insurance and CRM solution makes it possible to have one source of business information across an insurer’s application suite, making business operations more efficient and productive. See eBaoTech’s press release for further information.
Alestra, Mexico - Alestra provides innovative information technology and communication managed services to businesses across Mexico. The company is offering configured, customised and white-labeled SugarCRM solutions to targeted, vertical markets. Alestra quickly signed up their first interested customers, showing a high market demand for CRM Software-as-a-Service (SaaS) solutions in Mexico.
Access Group, UK – Access Group has more than twenty years' experience developing business software spanning finance, HR and payroll, professional services automation, document management and manufacturing. Access will launch SugarCRM as part of its aCloud platform, integrated into Access Dimensions later this year. Access already has in-house skills to assess customers’ CRM needs and delivers successful CRM projects while the integration with the finance system will add a strong differentiator to Access’ integrated product suite.
The List, Inc., U.S. – The List is a lead generation company that specialises in the marketing and advertising industries. They have built an integration with SugarCRM that ensures that customers can generate business opportunities more easily. SugarCRM met all of The List’s requirements for delivering a successful, white label CRM offering. As a result, customers will experience improved sales intelligence and access to new business leads. Most importantly, customers will have the ability to convert more leads to close – thus bringing in more revenue more frequently.
“The integration between The List and SugarCRM ensures that customers can generate new business opportunities more easily,” said David Currie, chief marketing officer for The List. “Working with SugarCRM has been a really positive experience for us, and they meet all of our requirements for delivering a successful, rebranded offering. As a result, customers will experience improved sales intelligence and access to new business leads. Most importantly, our customers will have the ability to convert more leads to close – thus bringing in more revenue more frequently.”
These new OEM partners are building on an already thriving ecosystem. For example, existing OEM partner Expert Business Development, LLC (EBD) is winning business with customers like Bank of Marin, the premier community and business bank in Marin County with 17 offices in Marin, San Francisco, Napa and Sonoma Counties. Bank of Marin needed a system to manage opportunities and leads through the sales process and to capture all the information associated with those efforts. To address the bank’s need, EBD, already working with the bank to make qualified sales appointments, developed ELMSsm, a lead management and sales tracking system based on the SugarCRM platform.
Executive Vice President, Peter Pelham, for Bank of Marin said,“The integration that EBD has created with SugarCRM has increased accountability within the sales team and improved communication between the various departments that touch a customer relationship. We have greater visibility for relationship planning and client prospecting has become much more efficient.”
SugarCRM democratises customer engagement, empowering every professional who interacts with the customer to excel at their job. SugarCRM’s market leading open Customer Relationship Management (CRM) platform delivers the agility, flexibility, and security required to equip each customer facing professional with the relevant information and tools they need to effectively collaborate and engage with their customer, both within and beyond the enterprise. SugarCRM applications have been downloaded more than 11 million times and currently help over 1,000, 000 end users across disciplines effectively engage their customers. Over 7,000 organisations have chosen SugarCRM's On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognised for its customer success and product innovation by CRM Magazine, InfoWorld and Customer Interaction Solutions.