Verint® Systems, Inc. today announced that one of the world’s largest financial services firms is implementing its Impact 360® for Retail Financial Services™ solution, which includes a robust set of unified software and services for forecasting, scheduling and time off management. The organization plans to leverage the Verint solution to help achieve greater efficiencies by employing a more practical, automated approach to branch productivity and performance.
The addition of Impact 360 for Retail Financial Services, purchased in March 2012, extended the organization’s investment in Verint software and will further support its goal of combining information from different systems and areas within multiple banking centers and customer service departments for a more centralized approach to operations and customer engagement. The Verint solution will help enable the firm to increase operational efficiency at its branch locations throughout the United States.
Impact 360 offers customers automated scheduling, integrated with volume and customer traffic forecasts to align resources accurately to customer requirements. Branches can deploy the right number of staff with the appropriate skills based on forecasted demand, employee availability, past schedule patterns and other attributes. Because the Verint solution is fully web-enabled, branches can manage employee preferences for work hours and time off locally, enforce shift lengths and breaks, and manage pooled employee resources across multiple locations. They also can benefit from the ability to update schedules in order to modify and balance corporate requirements with local service goals, while accommodating the specific scheduling needs of each branch quickly and easily.
“We’re pleased that one of the world’s largest financial firms extended its investment in Verint solutions with the addition of Impact 360 for Retail Financial Services,” comments Nancy Treaster, general manager, strategic operations, Verint Enterprise Intelligence Solutions™. “As ever, Verint is committed to providing unique, value-oriented solutions for a variety of environments, including branch banking. The combination of automation, operational intelligence, and resource and process optimization are playing increasingly key roles in driving customer engagement, loyalty and value—helping organizations excel and gain an edge in their highly-competitive markets.”
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems, Inc.
Verint® (verint.com) is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources—such as voice, video and unstructured text—to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2012 and our Quarterly Report on Form 10-Q for the quarter ended April 30, 2012, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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