SpeechTEK 2012 - Customer Service Experience 2012
August 13-15; New York, N.Y.
Verint Booth #413
Verint® Systems Inc. (NASDAQ: VRNT) today announced that it will showcase how its solutions help organizations use of the voice of the customer to drive operational excellence during the upcoming SpeechTEK and Customer Service Experience industry conferences taking place at the New York Marriott Marquis August 13-15.
SpeechTEK is dedicated to sharing the latest ideas, technologies and innovations in the speech industry. The event will take place concurrently with Customer Service Experience, which will feature enterprise best practices in building and managing complex multichannel operations and ways to leverage data to evolve a multichannel operation into a cross-channel strategy. During the co-located events, Verint will highlight its Voice of the Customer Analytics™ solutions, sharing how speech analytics, text analytics and enterprise feedback management can be used across multiple channels to optimize service, heighten customer experiences and build loyalty.
“This year’s Customer Service Experience event will run concurrently with SpeechTEK and CRM Evolution. Sessions will focus on providing exceptional customer service in an era when enterprises must support a growing number of channels, including social and mobile, to meet changing customer needs. We have an impressive lineup of speakers from various enterprises, analyst firms and consultancies that will share success stories, best practices and lessons learned in customer care on the backdrop of a dynamic environment,” says Daniel Hong, lead analyst, customer experience and interaction, Ovum, and program co-chair for Customer Service Experience. “Beyond learning about the latest trends, technologies and issues facing customer service, attendees will walk away with an understanding that the best customer service experience strategies are aligned with customer needs, requiring enterprises to develop and maintain a clear line of sight to their customers across various touch points.”
In addition to exhibiting, Verint and one of its customers in the healthcare industry will participate in the following sessions:
August 14, 1:45 pm. ET
Daniel Ziv, vice president of voice of the customer analytics for Verint, will join a panel of experts for a session titled “Analytics—Promises and Pitfalls.” The panel will explore the analysis of recorded conversations and address questions such as: What are the various types of analytics? What kind of data do they produce? How can such data be used to improve user experiences? In what ways can it help drive a company’s bottom line?
Customer Service Experience 2012
August 13, 1:15 pm. ET
Leading the session titled “How Speech and Chat Technologies Revolutionized Our Call Center” will be a major healthcare provider and Verint customer expert. The presentation will detail how the organization successfully implemented Verint’s Impact 360® Speech Analytics™ software to help identify what drives repeat calls and longer call durations, and how this intelligence has resulted in significant business benefits and ROI.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems, Inc.
Verint® (verint.com) is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources—such as voice, video and unstructured text—to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2012 and our Quarterly Report on Form 10-Q for the quarter ended April 30, 2012, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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