Altitude Software, a global leader in contact center technology, today announced it has been chosen as a finalist for "Innovation of the Year" at the European Call Centre & Customer Service Awards and for "Best Contact Centre Solution" at the North West Contact Centre Awards 2012.
The nominations acknowledge Altitude Software's distinct positioning as a contact center vendor that remains at the forefront of innovation through solutions that help contact centers execute business strategies in real time and deliver maximum value in a wide range of operational situations.
According to Richard Woollaston, Vice President for Northern Europe & Global Accounts at Altitude Software,"Being nominated as a finalist for these prestigious awards reinforces Altitude uCI as a market leading solution that provides contact centers with the latest technology and flexible ways of running their businesses. We look forward to the next stage of the competition process." Both awards winners will be announced in October.
Altitude uCI™ 8, the new release of the customer interaction management suite, includes hundreds of new features focused on increasing the contact center's ability to perform profitably. It delivers significant innovation in four key contact center business areas: informed decisions with real-time insights; unified social media interactions; multimedia workflow, and intelligent campaigns.
Having won over 50 Industry Awards for Innovation and Performance, Altitude's proven contact center software solutions boast more than 15 years of outstanding results across 1100 contact centers worldwide. The Altitude uCI™ suite allows companies to not only manage the various touch points of the organization, for both self-service and assisted interactions across voice, email, and web channels, but also enables the company to optimize the long-term value of each customer relationship.
It provides a unified touch point management tool, enabling a consistently unified customer experience across all interaction channels. In addition to this, the product suite provides customer retention mechanisms, such as identification, personalization and routing based on customer information, business rules, agent skills and service levels.
About Altitude Software
Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. "Altitude uCI" (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialer, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be contacted on +1 877 4744499 or emailed at info[.]altitude.com.