Drishti-Soft serves with the efficient business solution, Ameyo, to support the only Commercial Helpline in Goa, Hello Information, for their outbound processes. 'The Hello Group' have completed a decade in the service and publication industry and is one of the leading BPO's across the country. They were looking for a robust solution that could manage multi-processes - telemarketing, sales, customer support and collection.
Jerry Mathew, CEO, Hello Group or Hello Information Services
"When we first used our previous solution, the idea in our head was a cost effective solution that could maximize our profit margins. The solution was the cheapest in the market and in the beginning it helped us with our telemarketing process. However, as we went forward we experienced a lot of glitches and lost customers due to the unstable technology. We realized that we were incurring more expenses in the lost customers, trying to get them back on board and resolving the small issues that popped up daily. We heard about the Ameyo Solution and decided to switch to the technology after getting convinced of its long-term benefits. We had a seamless operations and didn't lose any customers, over the long run it turned out to be more cost-efficient than our previous solution and our good profit-margin spread allowed us to expand and double our capacity in a short span of time."
Hello Information revolves around customer service and, Ameyo proved to be the best solution to fulfil the requisite in terms of reaching to the client's expectation of the quality service delivered. With the help of Ameyo that provides with several algorithms the customer reach was improved. With Multiple Dialing Modes and AMD the agents are now able to reach the target market in a better way as they are able to make more number of calls in lesser time.
Additionally the solution pre-loaded with voice logger, Dialer, CRM and CTI for quality monitoring and tracking of the agent's performances which allowed them to maintain the high level of SLAs, which increased productivity and helped in managing better profit margin along with enhanced Customer Service by provisioning quality service.
About Hello Information
Applect Learning Systems Pvt. Ltd., a Sister concern of naukri.com is a leader in the development of educational content with a deep focus on the K-12 segment. Having worked with global education brands in projects involving education, gaming and assessment, Applect has a significant amount of work in custom content development. Their service portfolio includes development of courseware, assessment items, teaching pieces, simulations, and conventional training materials for clients placed across the globe. Their web-based learning and assessment initiative is a popular platform among students and parents.
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.