Acronis, a leading provider of disaster recovery and data protection solutions for physical, virtual and cloud environments, today announced that it has been awarded two honors by the International Quality and Productivity Center’s (IQPC) Call Center Excellence Awards. Acronis Chief Information Officer & Chief Customer Officer, Ed Benack has been named 2012 Call Center Leader of the Year and Acronis Customer Central was named runner up in Best in Class Small Call Center.
The IQPC recognizes the most innovative call center solutions and individuals, honoring superior thinking, creativity and execution across the full gamut of call center functions. The IQPC is deemed as one of the most prestigious organizations in the contact center industry, providing insight and solutions into industry challenges in the form of conferences, tradeshows, workshops, seminars, webinars and other resources.
Ed Benack has led the customer support organization at Acronis for over 4 years. Holding two titles, Chief Customer Officer & Chief Information Officer, Benack has driven an “err on the side of the customer” culture not only throughout the customer support organization, but Acronis as a whole.
“Everything we develop and deliver is done with the objective of providing a better service to our customers, and a better service than our competitors. We see great customer support as a key differentiator and it remains at the core of our values. I am honored that our team’s efforts to develop and drive industry best practices, were recognized as part of the Call Center Excellence Awards,” said Benack. “I have been privileged to work with a talented support team, and we look forward to providing market-leading support to our customers for individuals and organizations of all sizes in the years to come.”
IQPC’s panel evaluated Call Center Excellence Award nominees on the call center’s expertise in delivering a superior customer experience. Call Center Leader of the Year nominees are judged on topics such as leadership qualities, the ability to leverage trends, and consistency in delivering the highest customer support in a multichannel environment. Best in Class Call Center nominees were judged on topics such as overall strategy, call center culture and innovativeness.
Acronis (acronis.com) is a leading provider of easy-to-use disaster recovery and data protection solutions for physical, virtual and cloud environments. Its patented disk imaging technology enables corporations, SMBs and consumers to protect their digital assets. With Acronis' disaster recovery, deployment and migration software, users protect their digital information, maintain business continuity and reduce downtime. Acronis software is sold in more than 90 countries and available in up to 14 languages.
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