Verint® Systems, Inc. today announced the addition of offline survey-taking capabilities to its Voice of the Customer Analytics™ portfolio. Available this month through its market-leading Vovici™ Enterprise Feedback Management™ (EFM) solution, it introduces integrated, offline mobile surveys via an innovative application for iOS-enabled mobile devices.
“Verint-Vovici offers customers a single-vendor solution set through which they can collect and analyze feedback from any customer interaction, across an array of channels, at any time,” states Greg Stock, senior vice president, enterprise feedback management, Verint. “As we continue to innovate in this growing space, we are committed to bringing robust Voice of the Customer capabilities to market, enabling organizations to deliver a service experience that leads to satisfaction, trust and confidence with their customers.”
In 2011, the company launched Vovici Mobile for Android™ and iOS-enabled mobile devices, a full-featured feedback monitoring and reporting solution. “Mobile is fast becoming the preferred choice of customers’ interactions” adds Stock. “Collecting offline, transactional customer and employee feedback and adding it to a big data repository unlocks enormous potential for customers and helps maximize the benefits inherent through our Voice of the Customer solution set.”
This latest addition to Verint’s Vovici mobile application portfolio introduces mobile offline surveys for iOS—available for iPad, iPhone and iPod Touch. Ideal for financial services, retail branch banks, conference centers, retails stores, hospitals, hotels and sports arenas, these mobile solutions can provide organizations with a complete set of mobile survey functionality that allows users to:
• Gather survey results offline, then sync them with the web-based survey application when an Internet connection is available;
• View and test surveys directly from an iOS or Android device;
• Run the same survey simultaneously on the web and offline;
• Access statistics on all surveys, including status and response rates, survey question responses, and campaign distribution statistics, such as sent, open and completed rates;
• Establish permissions-based access with multi-workgroup capabilities.
“We’re a marketing research firm that orchestrates feedback programs in a variety of professional sports and entertainment venues,” states Haynes Hendrickson, president, Turnkey Intelligence. “In this business, it’s critical to collect responses to capture the sentiment of the attendees and fans. Verint’s new Vovici offline mobile application will allow us to deliver a 21st century experience when executing Voice of the Customer programs on behalf of our high-profile clients.”
Vovici mobile products are available through the iTunes Store and the Android Market on Google Play.
Verint Voice of the Customer solutions enable organizations to capture customer feedback across channels, analyze and interpret it in the context of business objectives, and take action to drive change and respond more effectively to customer, business and market demands. The robust analytics portfolio unites customer feedback on expectations, preferences and experiences across interaction channels—including recorded phone calls, surveys, chat, email, social media, online communities and websites—enabling customer experience professionals to drive business strategies and corporate performance.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems, Inc.
Verint® (verint.com) is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources—such as voice, video and unstructured text—to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2012 and our Quarterly Report on Form 10-Q for the quarter ended April 30, 2012, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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