Free press releases distribution network?

More news: Software
Agency / Source: Zendesk

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



Government Digital Service Selects Zendesk for Customer Support on Gov.UK - Zendesk integrates with social media to provide more efficient/personalised customer service - Zendesk.com
Government Digital Service Selects Zendesk for Customer Support on Gov.UK

 

PRZOOM - /newswire/ - London, United Kingdom, 2012/06/19 - Zendesk integrates with social media to provide more efficient/personalised customer service - Zendesk.com. NYSE: ZEN

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Zendesk, the cloud-based helpdesk software provider, today announced that the UK Government Digital Service has selected Zendesk to provide the customer service platform for GOV.UK, the cloud-based evolution of the current Directgov government services portal.

Currently in beta, GOV.UK is the next phase of the UK government’s journey towards a single domain for central government. Zendesk’s helpdesk software, trusted by more than 15,000 organisations around the globe, will enable GOV.UK to deliver exceptional customer support. Its ticketing system will alert the GOV.UK team to any inbound customer enquiries allowing them to prioritise queries through an easy-to-use, yet powerful, helpdesk solution.

GOV.UK chose Zendesk to cover the remit as it felt it was very collaborative and had built a product specifically for the web. In addition, the fact that the company had a clear plan for helping customise its product, closely aligning it with the Government Digital Service vision for customer support. In particular, the team were impressed by that fact that Zendesk were not supplying a traditional corporate IT ticketing system, but were about providing an excellent stand of care to the customer.

“By empowering our customer team to identify and resolve service issues using a single platform, we’re putting the emphasis on the customer experience, regardless of the communication channel used,” said Mike Bracken, Executive Director, Government Digital Service. “We recognise that to support our mission to improve access and satisfaction for our customers, we need a solution designed specifically for the internet that can integrate with social media channels”.

Using the power of social media to resolve service issues is not an uncommon practice for today’s businesses and governments, however previous efforts at social-to-helpdesk integrations have traditionally been one-directional. Social media opened up new avenues for users to escalate complaints, but it was then left to the customer service team to bring them to resolution. With Zendesk, GOV.UK can take an integrated approach to social media and customer service, leading to faster resolution of problems and an efficient and friendly experience for users.

“By implementing Zendesk for its customer support services, the Government Digital Service is able to give the personalised experience its customers want, over any communication channel they choose,” said Mikkel Svane, CEO, Zendesk. “Our collaborative approach to working and our open API allows us to deliver the service that will be of most use to GOV.UK users.”

Zendesk recently announced its 5,000th European customer, less than a year after opening its European headquarters. Globally, its customers include Adobe, Sony, Yammer and Groupon, with more than 70 million people in 140 countries now receiving their customer service through Zendesk. The company also recently announced a two-way integration with Microsoft Dynamics CRM 2011 which will allow customer service agents to access Microsoft Dynamics CRM customer data seamlessly from Zendesk and vice versa.

About Zendesk
Zendesk (zendesk.com) is the leading provider of proven, cloud-based helpdesk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 15,000 Zendesk customers, including Adobe, Sony, OpenTable and Groupon, trust Zendesk with their most valuable assets: their customers, partners, and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners.

Learn more about Government Digital Service at digital.cabinetoffice.gov.uk/.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Zendesk

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Government Digital Service Selects Zendesk for Customer Support on Gov.UK

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
Zendesk |
Contact: Tiffany Apczynski - Zendesk.com 
press[.]zendesk.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Zendesk securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From Zendesk / Company Profile


Read Software Most Recent Related Press Releases:

Korean Retailer Homeplus Optimizes Store Planning with JDA Category Management
IBM and Pfizer to Accelerate Immuno-oncology Research with Watson for Drug Discovery
The VELUX Group to Drive Smart Product Innovation with Implementation of PTC Windchill Across the Enterprise
KPIT Takes A Strategic Stake in A Germany Headquartered Automotive Engineering Services Company
Pegasystems Named Silver Winner for Best New Product of the Year in Best in Biz Awards 2016
Kentico Releases its Most Enterprise-Ready Solution Yet
OneLogin Delivers First-Ever Multi-Environment AWS User Resource Provisioning
Mahindra and IBM to Develop Blockchain Solution for Supply Chain Finance
Toyota Motor Corporation Approves Mentor Graphics Volcano™ VSTAR AUTOSAR Stack for Deployment in Toyota Vehicles
Wiley Launches New Spectra Lab Applications to Help Scientists Manage Analytical Data

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  BizJobs.com

Visit  JobsWare.com

Visit  NAKIVO, Inc.







 
  ©2016 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today