PRZOOM - /newswire/ -
Wassenaar, Netherlands, 2012/06/14 - Mproof, an agile software vendor of IT Service Management solutions for the midmarket and managed service providers, announced today the general availability of its latest product –Clientele ITSM® Mobile 2012.
Clientele ITSM Mobile 2012 is being released in response to market trends and the mainstream use of mobile technologies. This new User Interface is specifically designed for mobile devices such as tablets and smartphones. It supports all popular mobile Android, iOS and Windows Phone versions as well as all popular desktop browsers.
According to Gerben van Kesteren, Mproof’s Business Development Director,“Clientele ITSM Mobile will help organizations to increase the productivity of their IT Operations”.
With an easy to use interface including changeable menu options, Clientele ITSM Mobile delivers the functionality needed to support mobile service engineers while out in the field.
With Clientele ITSM Mobile, service engineers are now able to streamline their work by browsing lists with assigned calls and tasks, reading the support call contents (including attachments) as well as updating calls by adding events or applying routing actions. It is also possible to: navigate to assigned tasks and appointments, read the contents and update the status, notes and time spent fields.
About Clientele ITSM
Clientele ITSM (clientele-itsm.com) provides mid-tier IT departments and managed service providers with a clever and complete software suite which meets all their needs for IT service management. This solution leverages commonly used Microsoft technologies and is pre-configured according to best practices. It enables rapid ITIL/ITSM deployment which reduces implementation costs and TCO, with guaranteed success. Clientele ITSM’s customer centric approach makes it easy to use and increases productivity.
Comprehensive reporting, trend analysis and performance intelligence functions complete the full suite, empowering all users with the information they need to excel in their field.
Customers benefit from more than 15 years of agile software development and investment around Best Practice principles, providing guidance through the ITIL processes. Clientele ITSM's extensive customer base, which includes some of the world's best known brands, spans across a wide range of verticals and geographical markets. Clientele ITSM is Pink Elephant verified for the key IT processes and is available in 15 languages at no extra cost.
Mproof (mproof.com) is an agile software vendor of IT Service Management solutions for the midmarket and managed service providers. From its headquarters in the Netherlands, Mproof supports their worldwide customers with clever software which implements and manages quality services aligned with the needs of their customers. Mproof, a Microsoft Gold Certified ISV, was founded in 1997 and is a privately held company. Our global presence is further strengthened by a close cooperation with strong channel partners for product sales, implementation and support.