PRZOOM - /newswire/ -
San Francisco, CA, United States, 2012/06/12 - Author and customer experience expert Becky Carroll to discuss how companies can create a culture of customer service - MarketTools.com.
What: Customer Experience Summit Event,“Creating Loyalty Through a Customer-Focused Culture”, presented by MarketTools, Inc., the leading provider of software and services for enterprise feedback management (EFM) and market research.
When: Thursday, June 14, 2012 at 11:00 am. to 2:00 pm.
Where: The Keating, San Diego, CA
Register at marketing.markettools.com/.
Becky Carroll, consultant and author of the Amazon best-seller The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers, Speaker
Join a customer experience and social media expert Becky Carroll for a presentation discussing how to:
• Create a culture of customer service for your organization;
• Develop the right customer satisfaction and loyalty metrics;
• Support an outstanding customer experience with the right employee experience.
Ms. Carroll will also present real-world case studies showcasing the business results of a customer-centric corporate culture, including improved employee and customer loyalty, greater customer evangelism, and increased company revenues.
Who Should Attend:
Vice Presidents, Directors and Managers responsible for Customer Satisfaction, Customer Support, Customer Loyalty, Voice of the Customer, Enterprise Feedback Management
About MarketTools, Inc.
MarketTools (markettools.com) is the leading provider of software and services for enterprise feedback management (EFM) and market research. The company is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact. As the first company to make online surveys widely available on the Web, MarketTools continues its market-leading position by providing the broadest range of powerful, accurate and integrated customer insight technologies that empower companies to become the most customer-centric organizations in their industries. MarketTools is a privately held company with corporate headquarters in San Francisco and European headquarters in London.
About MarketTools CustomerSat Software and Services
MarketTools CustomerSat is a Web-based Enterprise Feedback Management (EFM) solution used by the world’s leading businesses to capture, analyze, and act on feedback from customers, employees, and partners. MarketTools EFM consultants are available to help CustomerSat customers get the most out of their investment in EFM, from design of satisfaction programs to advanced analysis of survey results. Through the use of comprehensive analytic tools, action management technology, and the expert knowledge of customer satisfaction consultants, MarketTools helps clients optimize satisfaction and loyalty programs that deliver high-value business impact.
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