Verint® Systems, Inc. today announced that Cabela’s® Incorporated—the leading specialty retailer and world's largest direct marketer of hunting, fishing, camping and related outdoor merchandise—has recently completed the implementation of its Impact 360® solution across five contact center sites in Nebraska.
The specialty retailer selected Verint Impact 360 based on its unified software solution approach and proven, complementary functionality across quality monitoring, speech analytics, desktop and process analytics, performance management, eLearning and coaching, along with encryption management. With these capabilities, Cabela’s has the automated functionality, analytics and intelligence tools it will need to further its focus on the customer experience in conjunction with offering a wide, distinctive selection of high-quality outdoor products at competitive prices.
Using Impact 360*, the organization can gain value in such areas as the ability to capture and analyze the quality of customer interactions; maximize resources; increase visibility into staff performance; experience process efficiencies; advance security, including through the payment card industry data security standards (PCI DSS); and keep the customer experience at the forefront. Further, the software can help it acquire deeper insights into customers’ wants and needs, enabling faster, more informed decisions on products, services and processes.
“We were looking for much more than a technology solution. One of the main reasons we moved to Verint Impact 360 was to engage with a true workforce optimization partner. We found that through Verint’s unique ability to understand our business and objectives, they could map a solution most fitting to our needs,” says Sharrell Keane, director, customer relations, Cabela’s. “Verint’s reputation and vision, trusted advisor role, and unique suite were all key factors Cabela’s selection of Impact 360 as a go-forward part of our customer service operations.”
About Cabela’s Incorporated
Cabela’s Incorporated, headquartered in Sidney, Nebraska, is a leading specialty retailer, and the world's largest direct marketer, of hunting, fishing, camping and related outdoor merchandise. Since the Company's founding in 1961, Cabela’s® has grown to become one of the most well-known outdoor recreation brands in the world, and has long been recognized as the World's Foremost Outfitter®. Through Cabela’s growing number of retail stores and its well-established direct business, it offers a wide and distinctive selection of high-quality outdoor products at competitive prices while providing superior customer service. Cabela’s also issues the Cabela’s CLUB® Visa credit card, which serves as its primary customer loyalty rewards program. Cabela’s stock is traded on the New York Stock Exchange under the symbol "CAB."
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems, Inc.
Verint® (verint.com) is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources—such as voice, video and unstructured text—to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2012 and our Quarterly Report on Form 10-Q for the quarter ended April 30, 2012, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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* Cabela’s purchased Verint Impact 360 in August 2011.