Free press releases distribution network?

Agency / Source: Frost & Sullivan

Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Frost & Sullivan Recognises Agilent Technologies for its Outstanding Customer Service Leadership - Agilent wins customer plaudits for its excellence in service quality, timeliness and cost (NYSE: A) - /
Frost & Sullivan Recognises Agilent Technologies for its Outstanding Customer Service Leadership


PRZOOM - /newswire/ - London, United Kingdom, 2012/05/28 - Agilent wins customer plaudits for its excellence in service quality, timeliness and cost (NYSE: A) - /

Your Banner Ad Here instead - Showing along with ALL Articles covering Electronics/Instrumentation/RFID Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


Based on its recent analysis of the calibration services market, Frost & Sullivan recognises Agilent Technologies, Inc. (Agilent) with the 2012 Europe Frost & Sullivan Customer Service Leadership Award.

"With a highly integrated team of professionals and an unswerving focus on resolving customer queries and meeting their changing requirements, Agilent has performed exceedingly well in terms of delivering the highest quality of calibration services," notes Frost & Sullivan Research Analyst Prathima Bommakanti. "A high degree of responsiveness to customer feedback and steady customer interaction has helped the company develop better services, while gaining a reputation for utmost reliability and trustworthiness."

Persistent focus on maintaining calibration service quality (in relation to equipment that has very stringent measurement uncertainties) gives Agilent an edge over other providers of calibration services. Moreover, the accredited calibrations of Agilent allow for a wide number of measurement parameters, unlike its competitors whose focus is comparatively limited.

The other factor that distinguishes the company's service quality is its strong emphasis on delivery metrics such as internal turn-around time (TAT) and ship-on time (SOT). For instance, in fiscal 2011, the calibration SOT for the company was as high as 95 per cent.

In addition to providing such a high level of service quality, Agilent also has an exceptional feature to electronically store all its calibration certificates in a website – Infoline. Infoline enables customers to save time by helping them efficiently manage their assets online. In addition to allowing customers to download the calibration certificates without any extra charge, the website also helps customers set up service requests and notifications 24/7.

"Delivering the right service support at the right time is embedded in Agilent's DNA," remarks Bommakanti. "To continue this legacy of continual customer engagement and maintaining a satisfied customer base, Agilent conducts customer satisfaction surveys on a weekly basis, but, incredibly, does not survey the same customer more than twice in a year."

On a weekly average, Agilent collects approximately 25 customer responses, which are reviewed by the services management team weekly. Taking all the customer feedback and responses into account, the company interacts directly with a customer who has given the company a score of less than 6 out of 10 and handles the improvement suggestions subsequently.

Apart from this, the company also makes an effort to understand its perceived value among customers who have given the company a full score of 10. In 2011, the average customer feedback score on service timeliness for its repair and calibration services across Europe, Middle East and Africa (EMEA) was 8.3 out of 10 (based on 1,055 customer responses), which demonstrates its excellence in this arena. On calibration services alone, the score was even higher (8.6).

"In an effort to augment its service portfolio to meet changing customer needs, the company has recently introduced the first-ever service in a box solution for products that are sold through its network of distributors," adds Bommakanti. "This solution – Agilent Advantage Service Pack – is available for customers with a premium warranty of three years and includes the fastest TAT in the industry, prompt repair service (three to five days) along with an entire calibration service (including a certificate and a measurement report)."

Being involved with more than 35 standard groups and associated with calibration standards committees that support ISO/IEC 17025:2005, ILAC-G8, ISO Guide for Expression of Uncertainty and ANSI/NCSLI Z540.3, gives an added leverage to the company to test any kind of measurement specifications, improving the utility of the instruments. This provides added value to end customers without any additional cost.

Agilent also offers accredited calibrations (with accreditations from European bodies such as UKAS, COFRAC, ENAC, ISRAC), standard lab calibrations offered by its UK Centre of Expertise in collaboration with the UK National Physical Laboratory and, country-specific calibration services such as Poverka service for its Russian customers. With such comprehensive service offerings, Agilent has provided calibration services in the EMEA region to more than 3,000 customers across 27 different countries in its 2011 fiscal year.

This Frost & Sullivan Award is presented to the company that has demonstrated excellence in quality, timeliness and cost of service as well as the impact of service on customer value.

Frost & Sullivan Best Practices awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.

About Agilent Technologies
Agilent Technologies, Inc. (NYSE: A) is the world's premier measurement company and a technology leader in chemical analysis, life sciences, electronics and communications. The company's 18,700 employees serve customers in more than 100 countries. Agilent ( had net revenues of $6.6 billion in fiscal 2011.

About Frost & Sullivan
Frost & Sullivan (, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

Contact Us: Start the discussion
Join Us: Join our community
Subscribe: Newsletter on "the next big thing"
Register: Gain access to visionary innovation.

Your Banner Ad Here instead - Showing along with ALL Articles covering Electronics/Instrumentation/RFID Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


Agency / Source: Frost & Sullivan


Availability: All Regions (Including Int'l)


Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker


Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

# # #
  Your Banner Ad showing on ALL
Electronics/Instrumentation/RFID articles,
CATCH Visitors via Your Competitors Announcements!

Frost & Sullivan Recognises Agilent Technologies for its Outstanding Customer Service Leadership

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
Contact: Catherine Brassell 
+44(0)20 7915 7867 catherine.brassell[.]
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Frost & Sullivan securities in any jurisdiction including any other companies listed or named in this release.

Electronics/Instrumentation/RFID via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Read Latest Press Releases From Frost & Sullivan / Company Profile

Read Electronics/Instrumentation/RFID Most Recent Related Press Releases:

Curtiss-Wright Selected by Raytheon to Provide Innovative Winch System
Infineon Technologies to Sell Newport Manufacturing Site to Neptune 6 Ltd
CPT and imec / Holst Centre Demonstrate 1250 ppi, FMM-free Multicolor OLED Displays with Photolithography
NI and Innovari Help Grid Operators Improve Utilization, Lower Costs
Bruker Launches the timsTOF™ Pro Mass Spectrometer to Enable the Revolutionary PASEF Method for Next-Generation Proteomics
Curtiss-Wright Introduces Turret Aiming and Stabilization Supplier Enhances Production Capabilities to Support Ramp-up in Ship Sets
Curtiss-Wright Selected to Provide Rugged Airborne Mission Computer for Prime Contractor’s Defense Program
Bruker Announces the New D8 DISCOVER Plus™ XRD System
Yokogawa Releases CellVoyager® CV8000 High-throughput Cytological Discovery System
Curtiss-Wright Selected to Provide Rugged Airborne Mission Computer

Boost Your Social Network
& Crowdfunding Campaigns

NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...


Visit  NAKIVO, Inc.


Visit  SKS Media | SKS Associates Ltd

  ©2017 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution freenewswiredistribution asianewstoday bizwiretoday USA pr UK today