Noble Systems Corporation, a global leader in unified contact center technology solutions, hosted its 11th annual Select Noble Users Group (SNUG) Conference this month under the theme “Changing the Game,” a reference to the impact of cloud-based communications, social media, legislation and globalization on customer contact operations. A capacity crowd of clients, partners and experts gathered to exchange ideas and learn about the latest Noble Systems products and features.
“In 2012, in addition to our annual event in Atlanta, we also hosted our first SNUG events in Australia and the UK,” said James K. Noble, President and CEO of Noble Systems. “The events reflect our global growth and reach while demonstrating our ongoing commitment to directly engaging with clients to
anticipate and understand their needs.”
Key product upgrades featured at SNUG 2012 included significant enhancements to Noble® Speech Analytics designed to help companies tell at a glance how well their overall contact center operations are meeting organizational expectations. Moving forward, Noble Speech Analytics users will gain insight into contact center activities and performance on key initiatives between sites, between teams within a site and even between agents on the same team. The event also featured in-depth discussions on upcoming versions of flagship products including Maestro, Composer and Harmony.
The conference enjoyed strong interest from customers and partners resulting in a sold-out event.
Attendees from across the country, as well as from Canada, Latin America and the UK, joined a capacity conference representing numerous industries including financial services, health care, consumer products, hospitality and many more.
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platform for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.
Noble, Noble Systems, Amcat, Liberation, ShiftTrack and the N-logo are trademarks of Noble Systems Corporation.
Noble Systems Corporation | 4151 Ashford Dunwoody Road, Suite 600 | Atlanta, GA 30319 | P: 404-851-1331