Free press releases distribution network?

Agency / Source: Procre8

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



Interactive Intelligence Introduces New Mobile Customer Service Solution - Interaction Mobilizer™ enables contact centers and enterprises to rapidly deploy customer service applications on mobile devices; bridges gap between mobile self-service and live assistance (Nasdaq: ININ) - ININ.com
Interactive Intelligence Introduces New Mobile Customer Service Solution

 

PRZOOM - /newswire/ - Dubai, UAE, United Arab Emirates, 2012/05/09 - Interaction Mobilizer™ enables contact centers and enterprises to rapidly deploy customer service applications on mobile devices; bridges gap between mobile self-service and live assistance (Nasdaq: ININ) - ININ.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Telecom/Wireless/VoIP/IPTV Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!

World needs to know about google malpractices - Share your Adsense publishers stories on Google tactics to steal your revenues

 

Interactive Intelligence Group, Inc., a global provider of unified IP business communications solutions, is releasing a new software platform that enables organizations to rapidly deploy customer service applications on multiple mobile operating systems, devices and social media websites, while bridging the gap between mobile self-service and live assistance.

The new mobile customer service solution, Interaction Mobilizer™, is designed to change the way customers using mobile devices interact with businesses, according to Shaheen Haque, Territory Manager, Middle East & Turkey at Interactive Intelligence.

“With more than 100 million smartphone users in the U.S. and about 19 percent owning tablets, customers are demanding more efficient ways to use their mobile devices for business transactions,” Haque said. “We developed Interaction Mobilizer™ to do just that: empower companies to more quickly deploy transactional mobile apps that give customers a unified customer service experience.”

Interaction Mobilizer™ offers the following features:
Enables organizations to offer powerful self-service applications to customers using iPhones, Android phones, and Windows phones, as well as the organization’s Facebook site.

Makes development and deployment of mobile applications easy by specifying them in a device-independent, high-level language that can be pushed out to all supported mobile devices and social media sites.

Enables the customer to request a call-back from a service representative and be updated periodically as to when the call-back will occur. Future versions will support chat, text messaging, and video.

Provides a scalable architecture that can support any number of mobile customers and yet is easy for IT to manage.

Integrates well with social media resources such as Facebook and Twitter, including using Facebook for user authentication.

Interaction Mobilizer™ enables organizations to brand their own mobile applications then publish them on the appropriate app store (e.g. Android, Apple, Google, Microsoft, etc.), or offer them from their corporate website for users to download.

Customers can log on using their Facebook ID, or using company-supplied credentials, as desired.

In support of providing a unified customer experience and bridging the gap between mobile self-service and live agent assistance, Interaction Mobilizer™ enables customers to transition from a mobile self-service interaction to a Web callback, click-to-call, or text chat. Contextual information -- such as the customer’s name, what device they were using, the forms or products they were reviewing, and even GPS coordinates -- is transferred to the agent. These interactions can be queued and routed based on agent skill, and information is “popped” onto the agent’s computer screen when the customer is connected.

“Driven by the opportunity to lower costs and expand customer choice, an increasing number of companies are offering self-service applications via mobile devices," said Richard Snow, vice president and research director at Ventana Research. "However, we estimate that nearly two-thirds of customers engaging in self-service end up requiring interaction with a contact center agent. As a result, successful mobile customer service solutions must seamlessly link the self-service experience with live assistance.”

In addition to providing features that result in a unified customer service experience, Interaction Mobilizer™ also provides integration to back-end corporate systems, as well the ability to access hosted data in the cloud from vendors such as Microsoft, Oracle/RightNow, salesforce.com, and others.

Organizations can track mobile app usage data for maximum scalability, and Interaction Mobilizer™ provides industry-standard certificate encryption for PCI, HIPAA, and other compliance requirements.

Interaction Mobilizer™ is planned for general availability in English-speaking countries by the end of Q2 2012. Localization for other countries throughout Latin America, Europe, Middle East, Africa and Asia Pacific will follow.

Interaction Mobilizer™ is ideal for mid-size to large contact centers and enterprises, and will be offered through the Interactive Intelligence channel of more than 300 resellers worldwide, and through the company’s direct sales force.

About Interactive Intelligence
Interactive Intelligence Group, Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The company’s unified IP business communications solutions, which can be deployed on-premise or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence (inin.com) was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2011 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info[.]inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

Product Information Contact:
Mr. Shaheen Haque, Turkey & Middle East Territory Manager
Interactive Intelligence Middle East Dubai, UAE
P: +971(4) 4347217 / M: +971 (50) 4573186 - E: shaheen.haque[.]inin.com

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Telecom/Wireless/VoIP/IPTV Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!

World needs to know about google malpractices - Share your Adsense publishers stories on Google tactics to steal your revenues

 

Agency / Source: Procre8

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Telecom/Wireless/VoIP/IPTV articles,
CATCH Visitors via Your Competitors Announcements!


Interactive Intelligence Introduces New Mobile Customer Service Solution

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
|
Contact: Colin Saldanha - Procre8.biz 
+971 506400762 colin[.]procre8.biz
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Procre8 securities in any jurisdiction including any other companies listed or named in this release.

Telecom/Wireless/VoIP/IPTV via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From Procre8 / Company Profile


Read Telecom/Wireless/VoIP/IPTV Most Recent Related Press Releases:

Qualcomm First to Announce Depth-Sensing Camera Technology Designed for Android Ecosystem
HCL Launches A.I Powered Process Transformation Platform and Consulting Offerings
Qualcomm Adds Support for DTS Virtual:X Technology on MAPX Audio System-on-Chip Platform
Everest Group Names HCL Technologies as a Leader in Global Banking and Global Capital Markets Application Services
AVST and collab9 Announce Partnership
Intercope Continues to Expand Integration of Dialogic Software and Boards
Snapdragon Neural Processing Engine Now Available on Qualcomm Developer Network
TMC Names Dialogic A Winner of Two 2017 Communications Solutions Product of the Year Awards
Frost & Sullivan Honors Comcast’s Xfinity Home with Company of the Year Award
Qualcomm Introduces Support for Standardized Bluetooth Mesh Networking to Enable Exceptional Power Efficiency and Extended Coverage in IoT Devices

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  S&A Capital Partner Ltd

Visit  RightITnow Ltd

Visit  MagLar, Inc.







 
  ©2017 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today