Free press releases distribution network?

Agency / Source: USAN

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



USAN Selected by Rooms To Go for Multichannel Contact Center and Social Media Monitoring Capabilities - Leading Furniture Retailer to Implement USAN’s VoiceNet and Metaphor Solutions in 275-seat Center - USAN.com
USAN Selected by Rooms To Go for Multichannel Contact Center and Social Media Monitoring Capabilities

 

PRZOOM - /newswire/ - Atlanta, GA, United States, 2012/05/08 - Leading Furniture Retailer to Implement USAN’s VoiceNet and Metaphor Solutions in 275-seat Center - USAN.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

USAN, a worldwide provider of a comprehensive portfolio of multichannel contact center products and technologies, announced today that Rooms To Go, America’s #1 independent furniture company, has selected the company’s social media monitoring and customer contact software for its 275-seat contact center.

Rooms To Go will utilize the blended inbound/outbound capabilities of USAN’s on-premise Automatic Call Distributor, Interactive Voice Response, and Predictive Dialer platform to facilitate customer service and deliveries, appointment setting, confirmations and reminders. Rooms To Go will also expand its customer service reach by using social media channels to confirm deliveries and perform customer surveys.

“As our business and our customers continue to evolve, we realized we needed some new and different capabilities to deliver the best experience possible,” said Chris Hunt, Vice President of Customer Service for Rooms To Go. “After much research and consideration, we chose USAN because they have the technological innovation, the service-oriented mindset and a vision for the future that matches ours.”

Rooms To Go selected USAN over several major competitors, and USAN replaces the incumbent technology with this implementation. With the new USAN solutions in place, Rooms To Go will now have capabilities unavailable through its previous provider, including social media monitoring, conference call and transfer capabilities, remote control screen monitoring and capture, call blending, and the ability for agents to toggle between inbound and outbound interactions.

“Rooms To Go is America’s favorite place to buy furniture, and USAN is excited to partner with this great company in keeping that brand promise,” said Steven P. Walton, USAN President and CEO. “With our customer contact products and new social media solution behind every interaction, Rooms To Go will continue to provide an exciting and innovative way for their customers to shop for furniture.”

About USAN
USAN (usan.com) helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibility in the way they engage customers across channels. In addition to campaign management, back-office integration, and business process automation, USAN’s offerings include Hosted IVR, ACD, and Dialers built upon a fifth-generation carrier-grade infrastructure that delivers “five nines” of availability and proven scalability.

About Rooms To Go
When Rooms To Go opened its first set of doors in 1991, the way people bought furniture was changed forever. Since then, we’ve grown into America’s #1 independent furniture company with the nation’s largest furniture inventory. By offering stylish furniture at everyday low prices, original room packages, superior service and fast delivery, today Rooms To Go is America’s favorite place to buy furniture.

Along with the creation of this great furniture company, an exciting and innovative way to shop furniture was born. Rooms To Go introduced the concept of displaying and packaging furniture in complete room settings. Our designers coordinate each room’s colors, fabrics and accessories to the last detail, so customers don’t have to. This approach affords customers a simplified shopping experience and increased savings when buying an entire room.

Rooms To Go’s incomparable delivery promise ensures customers receive their new furniture in days, not months. Our fast and easy furniture delivery is realized through state-of-the-art Rooms To Go distribution centers, housing hundreds of thousands of furniture pieces ready for delivery today.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: USAN

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


USAN Selected by Rooms To Go for Multichannel Contact Center and Social Media Monitoring Capabilities

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
|
Contact: Press Office - USAN.com 
770-729-1449 sales[.]usan.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any USAN securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From USAN / Company Profile


Read Customer Service/Call Center Most Recent Related Press Releases:

Dubai Land Department Boosts Citizen Engagement with Altitude-powered Contact Centre
Upstream Works Receives 2016 Industry Champion Award
Frost & Sullivan Commends Teleperformance Egypt’s Ambitious Expansion Plans in Setting up the First Virtual Contact Centre in Dubai
Frost & Sullivan Commends inConcert for Pioneering Leading-edge Solutions for the Latin American Contact Center Applications Market
Upstream Works Software Awarded 2016 TMC Labs UC Innovation Award
Genesys Honors Partner Award Winners at G-Force 2016 Customer Engagement Conference
Frost & Sullivan Recognizes Five9 with 2016 Customer Value Leadership Award For its Focus on Improving Customer Experience in the Global Cloud Contact
Frost & Sullivan Commends Interactive Intelligence for its Industry-leading Growth in the Cloud Contact Center Applications Market
Genesys Launches Omnichannel Customer Service Benchmarking Tool
Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  JobsWare.com

Visit  Triggr & Bloom

Visit  La Bella Bakery Artisan Bakery Arizona







 
  ©2016 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today