MICROS Systems, Inc., a leading provider of information technology solutions for the hospitality and retail industries, is pleased to announce that Fager’s Island, a widely treasured destination in Ocean City, Maryland, has implemented an extensive MICROS solution to cut costs and add additional revenues. Fager’s Island recently went live with a complete solution that includes the MICROS Restaurant Enterprise Solution (RES), 27 MICROS Workstation 5A (WS5A) hardware terminals, 5 tablet devices for mobile orders, 16 MICROS Kitchen Display Systems (KDS), 1 tablet with a wireless scanner for the gift shop, the mymicros.net business intelligence platform with mylabor for labor management, MICROS’s Table Management software to control consumer dining experiences, MICROS Tabbedout for mobile payments, and a complete PMS interface to allow for smooth room service and billing for its 2 onsite hotels.
After evaluating many different solutions, Fager’s Island selected the MICROS set of solutions to increase its overall bottom line. With the state-of-the-art and reliable WS5A terminals, its total cost of ownership for hardware will decrease considerably. By utilizing tablet devices throughout multiple remote bar areas, the wait staff is able to take orders more accurately and efficiently, reduce waste and increase its speed of service. The MICROS KDS was selected to improve communications between the site’s 4 kitchens, including a remote raw bar, allowing for lower labor costs, better customer service, and vastly improved timing between kitchens. MICROS’s business intelligence solutions through the mymicros.net platform allows for better decision making, cost controls, and reduced shrinkage. With the addition of MICROS Tabbedout which allows customers to make payments automatically from their mobile device, table turns are increased, wait times are reduced, and sales increased from patrons that purchase additional rounds at the multiple bar outlets.
“MICROS’s proven service model, hardware durability, business intelligence portal products, and path for future additions of MICROS eCommerce solutions are all reasons why we selected the company for our technology needs,” declared John Fager, Owner of Fager’s Island. “We are especially pleased to finally have a complete solution that remains stable in our extremely busy environment. We built a strong partnership with the local MICROS team and we worked together to develop the many programs that are instituted and implemented to best benefit our operations here at Fager’s Island.”
“We are thrilled to have formed this strategic partnership with Fager’s Island after proving the increased return on investment that is realized from MICROS’s solutions,” stated Ed Chapel, Senior Vice President, MICROS North American Distribution. “With our new direct distribution and local support on the Eastern Shore of Maryland, we look forward to expanding our footprint and service and solutions offerings.”
About Fager’s Island
Fager's Island (fagers.com) is an Ocean City, Maryland landmark located in the bay on 60th Street. Endulge in award-winning bayfront dining featuring fresh seafood and famous Prime Rib at the Fagers's Island Restaurant and Bar. Watch the most beautiful sunset in town from your hotel room or one of the casual waterfront decks. Spend your evenening enjoying the night life at Fager’s Island with live bands, deck parties, and special events. Enjoy the high comfort factor and a unique atmosphere of privacy and solicitude at The Lighthouse Club Hotel which offers twenty-three one-bedroom suites, set admidst the gentle rushes of the natural wetlands with the Isle of Wight Bay lapping at your doorstep. A stay at The Edge at the Light House, the newest hotel edition at Fager’s Island, is one that will renew the spirit and refresh the soul with twelve distinctively designed and furnished suites reflecting cosmopolitan sophistication with the simplicity of the beach, each providing uncommon comfort and elegance.
About MICROS Systems, Inc.
MICROS Systems, Inc. (micros.com) provides enterprise applications for the hospitality and retail industries worldwide. Over 330,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 180 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 26,000 hotels worldwide, as well as point-of-sale, loss prevention, and cross-channel functionality through its MICROS-Retail division for more than 100,000 retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.
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