Free press releases distribution network?

More news: Tools/Hardware
Agency / Source: Frost & Sullivan

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



Frost & Sullivan Honours Peroni Pompe S.p.A for its Exceptional Commitment to Customer Service - Excellence in quality, timeliness and cost of service underline Peroni Pompe’s popularity with its customers
Frost & Sullivan Honours Peroni Pompe S.p.A for its Exceptional Commitment to Customer Service

 

PRZOOM - /newswire/ - London, United Kingdom, 2012/04/27 - Excellence in quality, timeliness and cost of service underline Peroni Pompe’s popularity with its customers.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Tools/Hardware Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Based on its recent analysis of the piston and plunger pumps market, Frost & Sullivan recognises Peroni Pompe S.p.A. with the 2012 European Frost & Sullivan Customer Service Leadership Award.

"The company's strong brand name recognition in the market can be attributed to the superior customer services it provides to its clients," notes Frost & Sullivan Research Analyst Niranjan Paul. "Through the effective leverage of its customer service strategy that involves offering consulting and training services, clients of Peroni Pompe S.p.A. enjoy a competitively advantageous position in the European market."

When the plant processes are patented, Peroni Pompe S.p.A. works along with the licensors of the patents. The company conducts a detailed analysis of its clients and their processes, which enables it to provide its clients with a pump customised according to their specific requirements.

This detailed analysis also enables Peroni Pompe S.p.A. to ensure the availability of spare parts to its clients when required, as it already has the knowledge about the capabilities of the client as well as the plant.

"Peroni Pompe S.p.A. provides training to its clients pertaining to how the processes work and how the pump can be incorporated into the system," elaborates Paul. "This ensures optimal performance of the pump and the system as a whole."

In some cases, after the installation of the pump, the client may modify the installation by adding an extra pump, which might lead to complications within the plant. In such cases, Peroni Pompe S.p.A. assists its clients by providing consulting services, such as vibration and acoustical studies, to ensure that the reliability of the pump and the productivity of the plant are unaffected.

The company maintains a database of its clients that includes the necessary contact information, details about the plant and the pumps installed, as well as issues that customers faced in the past. Clients are contacted on a regular basis and the schedule of the visit depends on pump criticality, past performance and year of installation.

"The company also contacts its clients for their feedback on the performance of the pumps and to ascertain whether they have any additional requirements," states Paul. "While earlier, customer satisfaction was gauged through sending out standard questionnaires annually, customer feedback currently is obtained either over the phone or by visiting clients."

Such close, constant and comprehensive interaction enables Peroni Pompe S.p.A. to keep track of the capabilities of its clients; it anticipates when they could require spare parts and provides it to them beforehand. This ensures that the productivity of the plant is not affected.

"Peroni Pompe S.p.A. provides value to its clients by ensuring that the pumps are installed correctly and subsequently monitored continuously," remarks Paul. "Besides, training is also provided to ensure that the right procedures are followed in the event of any plant upgrades."

Peroni Pompe S.p.A. maintains a service contract with its client that is created when the pump is commissioned. The service contract is generally blocked for a period of 3-4 years. In the event of a client facing any problem in the plant, engineers from Peroni Pompe S.p.A. attempt to resolve it immediately.

"Around 60 per cent of the new orders received by Peroni Pompe S.p.A. in 2011 were a direct result of its superior customer service, testifying to its dedicated customer focus," concludes Paul. "A roster of top companies such as Borealis AG, Nynas AB, Agip Petroli S.p.A. and Saras S.p.A. highlight the superior customer service offered to them by Peroni Pompe S.p.A."

This Frost & Sullivan Award is presented to the company that has demonstrated excellence in quality, timeliness and cost of service as well as the impact of service on customer value.

Frost & Sullivan Best Practices awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.

About Peroni Pompe S.p.A
Peroni Pompe S.p.A., headquartered in Milan, Italy, is a leading manufacturer of reciprocating pumps primarily for the oil and gas and petrochemical industries. The company's manufacturing plant is located in Gaeta, Southern Italy. In addition to its headquarters in Italy, they have direct presences or service centers in China, Australia, Singapore, Middle East, Nigeria and the United States of America, the last subsidiary was established in 2012 in Perth, Australia. The company's forte lies in designing and manufacturing pumps for demanding applications in off-shore installations. The company leverages its technical team that guides its clients through the installation process and its customer service program to assist its clients in the operation of the pumps, thereby optimizing the use of the installed pumps.

About Frost & Sullivan
Frost & Sullivan (frost.com), the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Tools/Hardware Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Frost & Sullivan

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Tools/Hardware articles,
CATCH Visitors via Your Competitors Announcements!


Frost & Sullivan Honours Peroni Pompe S.p.A for its Exceptional Commitment to Customer Service

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
Frost & Sullivan |
Contact: Emily Bailey 
+44(0)20 7915 7869 emily.bailey[.]frost.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Frost & Sullivan securities in any jurisdiction including any other companies listed or named in this release.

Tools/Hardware via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From Frost & Sullivan / Company Profile


Read Tools/Hardware Most Recent Related Press Releases:

Leviton Acquires ConTech Lighting
SWEP Moves Operations in Tentlingen, Switzerland to Košice, Slovakia and Landskrona, Sweden
Leviton Wins 2016 Product Innovation Award for Lumina Gateway Hub and Lumina RF Wireless Devices from Architectural Products Magazine
Kuehne + Nagel Sweden is Continuing to be the Extension of Bosch Power Tool Division’s Business in the Nordics
Rockwell Automation Announces Analytics Cloud for OEMs
Leviton Expands Lumina RF Lighting Control Product Line with In-Wall and Plug-In Dimmers
Rockwell Automation Expands Information Solutions Offerings
Hybrid Servo Punch Drive HPD - Voith Combines Proven Hydraulics with an Efficient Servo Drive
Digital Boost for Military and Civilian Maintenance Markets
ZESTRON Presents its Latest Cleaning Agent for Power Electronics and PCBs

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  JobsWare.com

Visit  BizJobs.com

Visit  NAKIVO, Inc.







 
  ©2016 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today