Noble Systems Corporation, a global leader in unified contact centre technology solutions, recently presented its Technology Innovator Award to TSA Telco Group, one of Australia’s largest national providers of outsourced sales and sales support. The award was announced at the Select Noble Users Group Australasia 2012 Conference – a gathering of Noble Systems clients and partners – held earlier this year in Sydney, Australia.
“Noble Systems used this event to really focus on Asia/Pacific companies and show us their dedication to the region,” said Rolf Goff, IT Manager at TSA Telco Group. “This award is just a small sign of how engaged the company is with our challenges and opportunities here in Australia.”
TSA Telco Group garnered the distinction after migrating their 600+-seat Noble Systems legacy platform to Noble® SIPhony architecture, an all-SIP solution that supports contact centre environments regardless of their telephony infrastructure. The transition also included a complete disaster recovery solution and implementation of Noble Systems’ ShiftTrack WFM for more than 1,000 agents.
“TSA Telco Group’s leadership team have made sure their contact centre technology will support their continued growth instead of impeding it,” said Paul Luketich, Managing Director of Noble Systems Australia. “They are a model for how to best utilise the tools we provide and translate them into marketplace success.”
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact centre technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble® platform for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialling; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, and real-time reporting and management tools. Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.
Lee Allum, VP Marketing
P: +1 404-851-1331 x538 / E: lallum[.]noblesystems.com
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