Free press releases distribution network?

Agency / Source: Bomgar Corporation

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



Gonzaga University Unifies IT Support with Bomgar’s Secure Remote Support Solution - Bomgar helps Gonzaga support students across campus and around the world - Bomgar.com
Gonzaga University Unifies IT Support with Bomgar’s Secure Remote Support Solution

 

PRZOOM - /newswire/ - Jackson, MS, United States, 2012/04/10 - Bomgar helps Gonzaga support students across campus and around the world - Bomgar.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services/Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Bomgar, the secure remote support solution for the mobile enterprise, today announced that Gonzaga University has selected its secure and comprehensive remote support solution to support students and faculty worldwide. Gonzaga College was founded in 1887 with one building and a first enrollment class of 18 boys and young men. Known today as Gonzaga University, it now boasts more than 105 buildings on a 131-acre campus in Spokane, Washington. More than 7,800 students are enrolled at the private liberal arts university, with 40 percent studying abroad at some point during their educational career.

A key driver in Gonzaga's search for a remote support solution was the ability to provide support to students and staff not located on the main campus. "We have a campus in Florence, Italy, and we support classrooms in refugee camps in Africa," said Jim Jones, director of IT operations at Gonzaga. "The need to provide real-time support to those in remote locations was a high priority for us."

Running a lean IT support operation, Gonzaga support agents are responsible for a user base of about 14,000 students, faculty and staff. Team members provide support to Windows, Mac and Linux systems from servers to desktops, as well as smartphones. "We found that we were spending a lot of time in the field just in travel from site to site for basic desktop repair," Jones added. "Bomgar was a quick win for us with a huge cost savings in travel time alone. Bomgar allows us to more efficiently and effectively support remote users both around campus and the world."

Nathan McNeill, co-founder and chief security officer at Bomgar, said the need for solutions that reach users in very remote locations is a common theme among higher education institutions. "We are seeing a rise in the need to support the 'non-traditional' student. Many universities and colleges are not confined to one location, with satellite campuses and online students that require the same support as end-users located on main campus."

The implementation of Bomgar increased Gonzaga's first call resolution rate by six percent, and support agents are now able to resolve most issues from the agent workstation. Along with the convenience of not having to travel, Bomgar's ease of integration with help desk systems made it the clear choice for the University. "Bomgar's integration with our ticketing system gave us a centralized interface to track and manage our technology issues. We are pleased with how easy it was to implement in our support environment, and it enables us to provide reliable and consistent technology services," Jones said.

Looking ahead, Gonzaga's IT support department plans to systematically roll out Bomgar to its remaining IT organizations. In addition to IT support, plans are in place to leverage the solution for technician collaboration and hands-on technology training for faculty and staff in a "one-on-one" fashion, all without anyone leaving their desks.

About Bomgar
Bomgar (bomgar.com) provides remote support solutions for easily and securely supporting computing systems and mobile devices. The company's appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world - including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 6,500 companies across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately-held with offices in Jackson, Atlanta, Washington D.C., Paris and London. You can find Bomgar on the web or on Facebook, Twitter, LinkedIn and Google+.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services/Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Bomgar Corporation

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
IT Services/Network Management articles,
CATCH Visitors via Your Competitors Announcements!


Gonzaga University Unifies IT Support with Bomgar’s Secure Remote Support Solution

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
Bomgar |
Contact: Liz Shulof - Bomgar.com 
770-407-1876 lshulof[.]bomgar.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Bomgar Corporation securities in any jurisdiction including any other companies listed or named in this release.

IT Services/Network Management via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From Bomgar Corporation / Company Profile


Read IT Services/Network Management Most Recent Related Press Releases:

AXILSPOT Expands Operations to the Middle East and Africa
Radware Powers XO Communications New DDoS Mitigation Service
Columbia College Chicago Builds E-Learning Network on ADVA FSP 3000
Strategic Integration Partners Significantly Increases Cloud Sales 200% with The Evolve IP OneCloud™
AlgoMatch and Arista 7160 Series Drive Advanced Network Enforcement
DigitalRoute to Attend TM Forum Asia on December 7-8 in Singapore
Evolve IP Honored with BroadSoft ‘Game Changer’ Award
ADVA Optical Networking Introduces Ensemble SmartWAN to Accelerate Virtualized SD-WAN
NEC Enhances Security At The 2016 APEC Economic Leaders' Week in Peru
Philip Linehan Joins EDTS as Sales Executive in Carolinas, Georgia

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  Triggr & Bloom

Visit  JobsWare.com

Visit  La Bella Bakery Artisan Bakery Arizona







 
  ©2016 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today