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Studley, Warwickshire, United Kingdom, 2012/03/12 - Desktop integration application is compatible with key Avaya inbound and outbound contact center solutions - Geomant.com.
Geomant, a leading Unified Communications software vendor, today announced that its Desktop Connect software is compliant with key inbound and outbound contact center solutions from Avaya, a global provider of business collaboration systems, software and services.
Desktop Connect helps businesses quickly deploy screen-pops and improve agent productivity. The application is now compliance-tested by Avaya for compatibility with: Avaya Aura® Communication Manager 6.0.1, Avaya Aura® Application Enablement Services 6.1.1 and Avaya Proactive Contact 5.0.
“In contact center environments, customers need the assurance that the solutions they deploy are reliable, resilient and compliance tested,” said David Ward, Geomant CEO. “We are delighted that Desktop Connect has been compliance-tested, and customers can confidently deploy our software in order to drive agent productivity through desktop integration with their business applications. Desktop Connect allows organizations to benefit from their communications infrastructure and helps achieve a rapid return on investment.”
One of the companies benefiting from the interoperability of Geomant and Avaya solutions is debt collection agency Equidebt Limited.
“Using Desktop Connect has reduced our average call time by around 16 percent, while increasing productivity and enabling agents to manage customers’ requests with one call – a key deliverable in our line of work,” said Martyn Wells, IT Director at Equidebt.
Geomant is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Geomant is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
"By participating in DevConnect compliance testing, technology partners like Geomant are enabling Avaya customers to deploy solutions which help them achieve rapid desktop integration with confidence," said Eric Rossman, vice president, developer relations, Avaya. "Geomant products, when used in conjunction with Avaya systems, enable our customers to increase agent productivity in a simple and cost-effective way."
Geomant (geomant.com) is a well-established, innovative Software Developer and Systems Integrator specializing in Avaya technologies. Geomant has offices across Europe, USA and Australia, and a global reseller network.