Vovici, a Verint Company, Surges to Lead Position in Enterprise Feedback Management Category
Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has earned two prestigious CRM magazine “Service Winner” awards—the publication’s highest honors—in the categories of Workforce Optimization (WFO) Suite and Enterprise Feedback Management (EFM). For the fifth consecutive year, Verint’s Impact 360® Workforce Optimization™ suite swept the WFO category and was cited by editors as continuing to “dominate the industry.” CRM also presented top honors to Vovici™, a Verint company, as the ultimate winner in its Enterprise Feedback Management category.
The CRM Service Awards, as announced in the March 2012 issue of CRM magazine, use direct feedback from industry analysts and consultants to rate the top vendors in eight categories. These categories include a composite score across several core areas that include reputation for customer satisfaction, depth of product functionality and company direction.
Verint Rated Highest in Customer Satisfaction, Depth of Functionality and Company Direction
Verint outscored other contenders in consideration for this award, earning it the top position in 2012 across three critical WFO evaluation criteria. The company also was highlighted for its recent acquisitions and product strategy. According to the publication, Verint was recognized for adding “more analytics and Voice of the Customer (VoC) capabilities to its already powerful Impact 360 [Workforce Optimization] suite…with the acquisitions of GMT and Vovici.”
“While its product strategy continues to evolve…Verint’s acquisition strategy and the execution of its market expansion tactics [are] nothing short of brilliant,” says Paul Stockford, chief analyst, Saddletree Research and CRM magazine judge.
Dick Bucci, principal analyst for Pelorus Associates, differentiates the Verint suite over other market solutions by adding,“The difference is that Verint provides superior integration and ease of use.”
Company Tops Enterprise Feedback Management Rankings, Demonstrates Execution of Strategy
Verint first received CRM’s “Service Leader” honor in the EFM category in 2010, the same year that Vovici was named “One to Watch.” In 2011, Vovici became one of the publication’s EFM “Leaders,” moving on to earn the top “Service Winner” acknowledgement in 2012.
John Ragsdale, vice president of technology research for the Technology Services Industry Association (TSIA), notes that Verint’s acquisition of Vovici—which took place in 2011—has “great synergy for both firms and their customers.” He also cited Vovici for offering a “rich, intuitive application design” and on demand model that “keeps costs and complexity low.”
Leslie Ament, vice president of customer intelligence and client advisory services, Hypatia Research, adds,“Kudos to Verint for leading the way towards offering the market a practical customer intelligence platform.”
“Verint delivers enterprise intelligence solutions designed to help organizations use the Voice of the Customer to drive operational excellence so they can optimize the performance of their enterprise,” explains Nancy Treaster, general manager, strategic operations, Verint Enterprise Intelligence Solutions. “CRM’s 2012 Service Winner awards once again validate for our customers the clear focus Verint has on creating innovative, advanced solutions that help them excel, as well as anticipate where the industry is heading. Because Verint offers the market’s most unified, analytics-driven WFO and Voice of the Customer solutions, purpose-built for the enterprise, customers have at their disposal the actionable intelligence they need to drive change and respond more effectively to challenging business and market demands.”
About CRM Magazine and the 2012 CRM Service Awards
CRM magazine is the publication of record covering the field of customer relationship management. Featuring a unique blend of strategic business information, case studies and in-depth analysis, it targets five main categories of readers—all important at different stages of a CRM program’s life cycle: executive management; sales, marketing and customer service management; and IT management. CRM is part of New York-based CRM Media, a division of Information Today, Inc.
CRM’s 9th Annual CRM Service Awards honor the vendors, consultants and end-user companies focused on high-quality customer experiences through the sophisticated integration of people, processes and technologies. Recipients of the 2012 Service Awards were determined through an extensive process and proprietary rating formula that involves industry analysts, financial and corporate information, product and functionality assessments and scores reflecting customer satisfaction. The category leaders and top winners were evaluated on several criteria, including customer satisfaction, depth of functionality and company direction.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems, Inc.
Verint® (verint.com) is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources—such as voice, video and unstructured text—to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.