Echopass Corporation, today announced that it will be the proud sponsor of the J.D. Power and Associates Call Center Certification Roundtable of Champions being held March 13-15, 2012 at the Hilton Bonnet Creek Hotel in Orlando, Florida. The annual Roundtable of Champions is attended by J.D. Power large enterprise clients in the contact center space, typically high performers whose business strategy depends on providing excellent service and a differentiated customer experience. All of these companies have contact centers that have been “certified” by J.D. Power.
The J.D. Power Contact Center Certification Program
The J.D. Power Contact Center Certification Program allows companies to identify and focus on key areas of customer satisfaction by measuring and quantifying practices that are aligned with customer needs. The program also provides an advantage for contact centers in marketing and promoting their efforts to improve customer satisfaction, thereby attracting more clients.
Echopass Chief Marketing Officer Rob Farris will be addressing the Roundtable on “An evolutionary approach for adopting multiple channels to meet changing customer needs.” As the hosted or cloud-based contact center market continues to expand and more large enterprises adopt cloud-based contact centers, Farris will share how clients can easily transition into an ever evolving environment with new channels, increasing customer demands, and greater self-service requirements.
“We are very pleased to be selected as the sponsor for the Roundtable of Champions again this year,” said Farris. “It is exciting to be associated with a firm like J.D. Power, which represents a total emphasis on quality and customer satisfaction. Their ability to continuously bring contact center industry best practices to their clients results in enhanced customer satisfaction and an increase in brand loyalty, which is strongly aligned with Echopass’ solutions and position in the market.”
About Echopass Corporation
Echopass (echopass.com) is the #1 Software as a Service (SaaS) provider of cloud-based contact center solutions to large Enterprises. Since 2000, Echopass customized solutions have served Enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments, while satisfying the most stringent industry compliance and security requirements. Echopass solutions are fully integrated, flexible and scalable, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of numerous industry awards for innovation and customer service, including the Red Herring Top 100 Companies Award and multiple Best Practices awards from Frost & Sullivan including the North American Market Share Leadership Awards in both Hosted ACD and Hosted Agent Performance Optimization for 2011. The company is headquartered in Pleasanton, CA. For additional information, please visit the website or call 1-888-622-5345.
About J.D. Power and Associates
J.D. Power and Associates is a global marketing information services company operating in key business sectors across a variety of industries, including market research, automotive forecasting, performance improvement, Web intelligence, and customer satisfaction. Established in 1968, the company has been listening to consumers and business customers; analyzing their opinions and perceptions; and refining research techniques and study methodologies to offer some of the most advanced product quality, customer satisfaction, and tracking research available today. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. On April 1, 2005, J.D. Power and Associates became a business unit of the McGraw-Hill Companies.
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