Global contact center technology leader partners with Invacare HCS to upgrade existing Noble Systems contact center suite for automated outbound prescription refill solution
Noble Systems Corporation, a global leader in unified contact center technology solutions, today announced that it has been selected by Invacare HCS, a leader in providing patient compliance and reorder of products that promote recovery and active lifestyles, to expand its existing Noble® Enterprise solution to include automated prescription refill notification and fulfillment functionality using messaging and speech technology.
"Noble Systems is proud to partner with Invacare HCS, a recognized service leader in the healthcare segment that saw a great opportunity to serve customers more efficiently,” said Chris Hodges, Senior Vice-President of Sales and Marketing at Noble Systems. “Our messaging and speech technology
seamlessly blends with the existing contact center infrastructure to automate the prescription refill process without draining agent resources.”
Noble® Messenger’s automated outbound messaging system automates the prescription refill notification to assure customers receive their needed medical supplies. Speech technology tools convert text-based information into speech, personalizing communications and the options that are available to meet customer’s specific medical needs. Working in combination, the system contacts the customer with an interactive IVR and works with the customer to select the appropriate medical supplies and automate the fulfillment process to ensure delivery.
“Based on the outstanding performance of our existing Noble Systems platform we were eager to expand its potential and bring this enhanced capability to the customers that depend on Invacare HCS for improved revenue and cash flow,” said Lynda Bell, Director of Invacare HCS. “Noble Systems has been a true technology partner for our business and helped us find tailored solutions that work for us and our customers.”
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platform for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.
About Invacare HCS
Invacare HCS, LLC (invacare.com) headquartered in Akron, Ohio, is a leader in reimbursement and cash flow enhancement solutions to the homecare industry in the United States. The company services HME/DME, infusion, sleep, and orthotic/prosthetic markets.