LiveVox, provider of the Private VoIP Cloud™ and contact center applications, today announced that Chief Marketing Officer John McNamara has been selected as Chairman and panel participant at the 2012 National Collections and Credit Risk Conference (NCCR) in New Orleans.
For the past 15 years financial services decision makers and solutions providers have chosen NCCR as the best place for their educational & networking opportunity. McNamara was chosen as Chairman because of his long-standing role as a thought leader in the industry and brings with him nearly three decades of experience running successful financial services operations.
“We are very pleased to name John as chairman. This past year has brought on a lot of changes for members of our community,” says Melissa Sefic, Source Media. “John’s forward-thinking perspective made him an ideal choice. We look forward to bringing John’s valued insight and good nature to what we believe will be one of our best events to date.”
In addition to being the acting Chairman of NCCR, McNamara will also be joining other executives on a panel discussing best practices in maintaining valuable consumer contacts during a period of economic difficulty and a changing regulatory landscape.
What: Understanding TCPA: Maximize Consumer Contacts and Minimize Risk
• John McNamara, Chief Marketing Officer, LiveVox
• John Bedard, Managing Partner of Bedard Law Group
• John Tallarico, VP, Product Management, Soundbite Communications
When: 2pm CST, Thursday March 15
Where: National Collections and Credit Risk Conference, New Orleans
“I am honored to be given the opportunity to participate in this year’s event – especially given this pivotal time in our industry,” says McNamara. “We are operating in an incredibly fluid environment and the old ways of doing things are no longer applicable. The ability for us to leverage new strategies and technologies will be key. NCCR is an excellent forum for those ideas to take shape and be shared.”
For more information on participating at the 2012 National Collections and Credit Risk Conference, visit collectionscreditrisk.com/conferences/nccr/.
About John McNamara
John McNamara leads marketing and communications strategy at LiveVox, including brand development, platform and application awareness, sales/marketing alignment, lead generation, client nurturing, and alliances with technology providers, VARs and channel partners. John brings 28 years of contact center executive and operations expertise with intense focus on technology applications and call center optimization. John is the director and co-founder of Fidelis Recovery Solutions, Inc., a receivables management firm. Prior to LiveVox and Fidelis, John was COO for Asset Management Outsourcing; SVP of Operations at Nationwide Credit/ACB; and VP of Operations at United Recovery Systems. John is a frequent speaker, consultant and author addressing key trends in contact center operations, technology and consumer credit. In 2009, he was the winner of the ACA Kurt Swersky award for leadership. In 2011 John was named an ACA International Scholar and Fellow. John is currently Chairman of the ACA Affiliate Committee, Board Member for Collector Mentor and member of the ACA Technology Committee. John is a summa cum laude graduate of Kennesaw State University with a Bachelor of Business Administration degree in Finance.
LiveVox (livevox.com) is the provider of the Private VoIP Cloud™ with integrated contact center applications. The patented, PCI-certified LiveVox platform utilizes a burstable, redundant IP/MPLS mesh to deliver cloud-based switching and highly scalable contact center applications such ACD, predictive dialer, IVR, call recording and business analytics. LiveVox is headquartered in San Francisco.
NCCR is produced by SourceMedia, Inc. the premiere show catered specifically to credit grantors/issuers, debt brokers/buyers/resellers, loan servicers, collection law firms, solutions providers, scoring companies.