Hospitality Solutions International (HSI), a division of MICROS Systems, Inc., is pleased to announce that Glazing Saddles, LLC, a franchisee of Krispy Kreme Doughnut Corporation, has chosen to implement MICROS Simphony™, a cloud-based point-of-service and enterprise restaurant management system. All eight of the franchise’s locations will benefit from MICROS Simphony’s service-oriented architecture (SOA), which enables the central management of menus, payroll, scheduling, gift cards and loyalty functions from anywhere through a web browser.
Krispy Kreme began serving coffee and doughnuts in 1937 in Winston-Salem, North Carolina. The Original Glazed® doughnuts gained in popularity as the company sold them to local grocery stores and the company expanded throughout the United States in the decades that followed. Glazing Saddles was part of this expansion as it introduced Krispy Kreme to customers throughout Texas. Its franchise locations include Austin, San Antonio, San Marcos, Laredo and El Paso.
As a franchise operator in growth mode, Glazing Saddles requires the latest technology for fully-hosted enterprise management software. MICROS Simphony provides the perfect solution with file servers that are housed in a MICROS data center, managing upgrades, handling maintenance, and providing the most recent security technology to protect Glazing Saddles’ data.
The MICROS Simphony Enterprise solution is configured with Simphony Labor, to help manage staffing, and Simphony Loyalty, to aid in the creation of a new loyalty and gift card program. In addition, the system has a fully customizable web-based reporting capability with a complete set of auditing and analysis tools designed to deliver actionable information. Simphony’s web reporting is also available on mobile devices, including the iPhone and iPad. Each of the franchise locations will implement 4 MICROS Workstation 5A terminals as well as a MICROS Kitchen Display System (KDS), which will help facilitate its drive through ordering. The MICROS KDS will expedite drive-through orders by relaying detailed order information to the employees preparing orders.
“One of the Krispy Kreme values is to ‘never settle for second-best, ’” stated Mark Miller, CFO of Glazing Saddles, LLC. “I believe in the MICROS Simphony solution for my Glazing Saddles Krispy Kreme stores, and I’m excited about being able to use the latest enterprise technology. We will benefit greatly from the central administration of our restaurant management applications, and since they are hosted in the cloud, our data will be safely warehoused and benefit from full redundancy. Many vendors do not offer this high level of security. And by becoming more efficient, we will spend less time managing our point-of-sale systems, helping us save money and allowing us to better serve our customers.”
“We are thrilled to have been selected by Glazing Saddles as its technology partner,” stated Cyndi Shepley, Vice President and General Manager at HSI. “We are confident this installation of MICROS Simphony will demonstrate how HSI collaborates as a team to provide leading-edge hospitality products with exceptional service. We look forward to supporting Glazing Saddles as it continues to grow the Krispy Kreme concept.”
About Glazing Saddles, LLC and Krispy Kreme Doughnut Corporation
Glazing Saddles Krispy Kreme locations include 2 stores in El Paso, 2 stores in San Antonio, 2 stores in Austin, 1 store in San Marcos and 1 store in Laredo. The concept features a variety of freshly-made doughnuts and signature coffees. These locations have both counter and drive-through service, and boast impeccable presentation as well as attention to good service.
For more information on Glazing Saddles LLC, please visit its website at krispykremetexas.com/.
For more information on Krispy Kreme Doughnut Corporation, please visit its website at krispykreme.com/.
About Hospitality Solutions International (HSI), a division of MICROS Systems, Inc.
Hospitality Solutions International (HSI), a division of MICROS Systems, Inc., is a leading software developer, systems integrator and technology solution provider to the hospitality industry. HSI (hsi-solutions.com) provides point-of-sale and enterprise-management solutions to table service, fine dining and fast casual restaurants, hotels, resorts and casinos. As a customer-direct company, their employees provide exceptional customer service, consultative sales, and industry-focused development to clients in North America.
For more information on HSI and its advanced information technology solutions for the hospitality industry, please contact Bryce Witcher, Director of Marketing at (800) 474-5022. You can also visit the HSI website or send an email to marketing[.]hsi-solutions.com.
About MICROS Systems, Inc.
MICROS Systems, Inc. (micros.com) provides enterprise applications for the hospitality and retail industries worldwide. Over 330,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 180 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 26,000 hotels worldwide, as well as point-of-sale, loss prevention, and cross-channel functionality through its MICROS-Retail division for more than 100,000 retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.
For more information on MICROS and its advanced information technology solutions for the hospitality and retail industries, please contact Louise Casamento, Vice President of Marketing at (443) 285-8144 or (866) 287-4736. You can also visit the MICROS website at micros.com or send an email to info[.]micros.com.
The HSI logo is a registered trademark of MICROS Systems, Inc. All other product and brand names are the property of their respective owners.