Free press releases distribution network?

Agency / Source: Openet Telecom

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



Openet Survey Reveals Lack of Direct Engagement Between Mobile Operators and Customers - Operators acknowledge the need for two-way conversation to create, upsell and cross sell personalized services - Openet.com
Openet Survey Reveals Lack of Direct Engagement Between Mobile Operators and Customers

 

PRZOOM - /newswire/ - Dublin, Ireland, 2012/02/07 - Operators acknowledge the need for two-way conversation to create, upsell and cross sell personalized services - Openet.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Security/Anti-Spam Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Openet, a leading provider of Service Optimization Software (SOS) to tier one communications service providers, today announces the results of a survey on how mobile operators use smartphones to engage with subscribers. The online survey generated responses from senior managers employed by the world’s largest mobile operators, including Telstra, T-Mobile, Telefonica and Verizon Wireless. The survey found that although most operators offer mobile self-care portals, they are primarily used as a one-way communication tool, and are not architected as an engagement opportunity for individual users.

Results of the survey confirm that mobile operators want to provide a personalized experience and engage more with customers through their smartphones, but almost half are not in a position to deliver this experience. While 89 percent of respondents believe that providing real-time service controls would enhance the customer experience, nearly 50 percent do not have these capabilities on mobile devices.

To provide a more personalized service to customers, mobile operators are looking to increase the number of functions being delivered direct to smartphones. The research found that 79 percent of respondents expect to see subscribers setting controls direct on the device in 2012 and 94 percent said that customers should be able to buy and self-provision new services from the device now or later this year.

The results of the survey are self-evident – operators want to better engage with their customers, and have a growing need to provide the platform for self-personalization to deliver an ideal user experience. Today’s self-care options aren’t providing the two-way conversation that is critical to gathering information needed to create, upsell and cross sell personalized services.

“By not having a self-care portal designed specifically for mobile use, operators are limiting their customers’ user experience—and leaving money on the table,” said Michael Manzo, CMO of Openet. “The survey data shows that operators are aware of this missed opportunity, so the time has come to offer customers direct-to-device communication and controls, to improve and simplify their mobile activity and provide higher value that results in higher revenues.”

In an effort to bridge the gap between operators and subscribers, Openet offers its Subscriber Engagement Engine, a solution that enables consumers to have real-time visibility into their usage and directly control, manage and personalize their services, balances and spend. With Openet’s Subscriber Engagement Engine, operators can reduce the complexity around data offerings, simplify the presentation and purchase of services and offer promotions that are completely customized to the customer's desired use and spend.

For more information on the survey, please visit: openet.com/SEE

About Openet
Openet (openet.com) is a leading provider of Service Optimization Software (SOS) tailored to meet the evolving needs of communications service providers, or CSPs, including wireless, wireline and cable network operators. Openet’s integrated, high-performance software solutions provide real-time policy management, rating, charging and subscriber data management solutions to enable real-time, contextual network resource allocation and monetization decisions based on information about the end user and the service being used. CSPs use Openet’s SOS solutions to enhance quality of service, create a more personalized end user experience, develop new business models and dynamically control network resources. Openet’s SOS solutions are used by more than 80 customers in 28 countries.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Security/Anti-Spam Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Openet Telecom

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
IT Security Anti-Spam Computer Security - Purchase keywords tags antivirus software firewall spyware removal virus scan computer security IT Security Anti-Spam malware / Banner Ads!.

 
  Your Banner Ad showing on ALL
IT Security/Anti-Spam articles,
CATCH Visitors via Your Competitors Announcements!


Openet Survey Reveals Lack of Direct Engagement Between Mobile Operators and Customers

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
Openet |
Contact: Openet.com 
+353 1 6204600 info[.]openet.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Openet Telecom securities in any jurisdiction including any other companies listed or named in this release.

IT Security/Anti-Spam via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From Openet Telecom / Company Profile


Read IT Security/Anti-Spam Most Recent Related Press Releases:

Barracuda Simplifies Web Application Security for AWS Customers
Dell Unveils High-Performing, Quad Core Wyse 5060 Thin Client Designed for Knowledge Workers
Check Point vSEC Achieves AWS Security Competency
Gatwick Airport Relies on Splunk Cloud to Enhance Performance and Collaboration
For the Fourth Year, Flexera Software Named a Chicago Tribune 2016 Top 100 Workplace
Barracuda Announces Web Security Gateway Updates to Enhance Advanced Threat Protection, and Network Performance
Portnox Wins Top Honors from Frost & Sullivan for its Software-based Network Access Control Solution, the Portnox NAC
Infinera Powers Cloud Scale Networks with New DTN-X Platforms
ForeScout Named as One of the Fastest Growing Companies in North America on Deloitte’s 2016 Technology Fast 500
Comodo Launches New Full-lifecycle Digital Certificate Management Platform

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  JobsWare.com

Visit  BizJobs.com

Visit  La Bella Bakery Artisan Bakery Arizona







 
  ©2016 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today