Altitude Software, the leading independent global contact center solutions vendor, and Virtual CSR, an industry leader in automation and integration technologies for contact centers, today announced a partnership to bring to the US market innovative solutions that optimize and improve the effectiveness of customer interactions in the contact center.
“The customer experience remains a focal point for companies as they look for ways to innovate and create value at every point of contact”, said Gerrit Lydecker, CEO of Virtual CSR. “Altitude Software’s solutions help Virtual CSR deliver value to our customers through low upfront costs, accelerated time to market, advanced functionality, and significant improvements in critical contact center metrics.”
The partnership enables Virtual CSR to integrate Altitude Software applications in order to deliver comprehensive solutions that are the result of collaborative client engagement methodologies, next generation technologies and superior technical expertise. The Altitude uCI customer interaction management solutions support a wide range of functionality, including IVR, skills-based and intelligent routing, multimedia queuing for email and web chat, integrated screen pop with agent scripting, and predictive dialing.
Next generation solutions enable lower costs with advanced functionalities
"Virtual CSR's experience in planning, designing and deploying speech and desktop applications is unmatched in the industry”, states Mark Lepko, Altitude Software President for North America. "Altitude Software delivers call center management solutions that provide key functionality in support of Virtual CSR projects in industries such as hospitality and telecoms".
Virtual CSR’s exceptional call handling platform and integration services allow their clients to quickly realize value. They have heavily invested in and developed best-of-breed technology and applications needed to seamlessly automate many contact center functions and capabilities. VCSR delivers a unique end-to-end call handling platform (voice, desktop, and mobile applications).
Altitude Software’s customer base encompasses all industries with special strengths in Outsourcers, Financial Services and Telecommunications. Altitude has a strong presence in EMEA and Latin America, with an emerging presence in North America and Asia Pacific. The Altitude Software Partner Network has more than 100 members providing Contact Center solutions using Altitude’s products and services.
Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centres independently of platforms since 1993. Used by 250,000 users in about 900 customers of 60 countries, Altitude is recognized for customer satisfaction levels and is ISO 9001 and TSIA certified for its customer support worldwide. Its innovations have won 40+ industry awards and Gartner includes Altitude in its Magic Quadrant, as the only global independent vendor since 2000.Altitude uCITM (unified customer interactions) is an open software suite that manages high volume customer interactions with the enterprise like Customer Service, Help Desk, Collections, Telesales, Surveys, etc; It is valued the most for its speed in creating and changing CRM Services and Campaigns, thanks to its Unified Design Studio, Open Desktop, Routing, Dialler, Voice Portal, Monitoring, Reporting, Workforce and Integration Server. Altitude Software can be reached at +1 (905) 479-2655 or emailed to info[.]altitude.com.
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About Virtual CSR®
Virtual CSR (virtualcsr.com)is an industry leader in Automation & Integration Technologies for contact centers, and has become the leading provider of cloud-based contact center solutions. Their world-class infrastructure and highly skilled service and training teams are ready to provide clients with a full suite of reliable, scalable, advanced, and value-oriented solutions to create a lower cost and higher service level experience for their customers.
Virtual CSR can be reached at +1 (818) 762-8000 or emailed to info[.]virtualcsr.com.
For more information:
Gerrit V. Lydecker Jr., Virtual CSR
P: (818) 762-8000 / E: gerrit[.]VCSR.com.
Carlos Taveira, Get Global Marketing Communications
P: +351 213502551 / E: carlos.taveira[.]getglobal.pt.