PRZOOM - /newswire/ -
Tampa, FL, United States, 2012/01/18 - ConnectWise, developer of the leading service management software designed exclusively for IT service providers,VARS, ISVs and MSPs, announced today that BrightGauge has completed integration of its custom report builder with ConnectWise.
BrightGauge provides MSPs with an easy and intuitive tool for generating customer-facing reports with no knowledge or skills of SQL needed. Custom reports can be generated from ConnectWise data or with a combination of both ConnectWise and data from their remote monitoring and management (RMM) solution. Reports are fully brandable, and can be automated, scheduled, and customized in less than a minute.
“Managed service providers have long struggled to represent their services and value to the SMB market. Now, with fully customizable reports integrated with ConnectWise, MSPs can present a clearer picture of the services they provide,” said Brian Dosal, BrightGauge president and co-founder. “Compuquip Technologies, the MSP my brother manages, was one of ConnectWise’s first partners and we are both proud to be very active members in the ConnectWise community. Because of this background we know first hand how customer reports can impact a MSP/Client relationship, a renewal, and even a future sale! That’s what led us to develop BrightGauge and work first with ConnectWise.”
“BrightGauge’s passion to help the IT Nation has been proven over and over as they are continually developing new ways to deliver value to the ConnectWise partner community,” said Director of ConnectWise Community Jeannine Edwards. “BrightGauge is an ideal addition to our network of integrated tools and services with robust features that bring significant benefits to the IT Nation.”
BrightGauge is offering ConnectWise partners an introductory rate of $149/month for unlimited reporting. The current RMM tools supported include LabTech and Kaseya, with more to come.
ConnectWise’s suite of business automation and IT integration tools includes IT service software, quoting tools, application development and consulting.
Designed exclusively for the IT Channel, ConnectWise (ConnectWise.com) is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 60,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. Over the last 29 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation.
BrightGauge (BrightGauge.com) was founded by two brothers and veteran Manage Services Providers, Brian and Eric Dosal, owners and operators of the 30-year-old Miami-based IT Services Provider Compuquip Technologies. BrightGauge allows MSPs to get client-focused reports out of their PSA and RMM tools, and clients get easy, mobile access to all their IT information. Along with custom reports, BrightGauge offers a client portal that clients can access from any device anywhere in the world. Clients can also open up support tickets through the portal, view recent tickets, and view files and reports created for them.
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