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LiveTime ITSM Release Notes 6.5.5 - As part of LiveTime’s continual service improvement program and commitment to quality, monthly product updates are made available to all current customers - LiveTime.com
LiveTime ITSM Release Notes 6.5.5

 

PRZOOM - /newswire/ - Newport Beach, CA, United States, 2012/01/13 - As part of LiveTime’s continual service improvement program and commitment to quality, monthly product updates are made available to all current customers - LiveTime.com. TSX: ABT

   
 
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These releases guarantee that LiveTime customers have access to the most reliable and secure production version of its service management tool. The updates are optional for customers using the virtual appliance and automatically applied to all SaaS customers. LiveTime’s service and support team will notify any organizations that are possibly affected by software bugs addressed in the latest release, and provide assistance with the upgrade process.

Miscellaneous

• Various issues with Item CSV imports have been corrected;
• The rich text editor is now compatible with the Norwegian Bokmål locale;
• Login page localization issue when using Internet Explorer has been resolved;
• SLA Timezones will now correctly updated when editing multiple SLAs consecutively;
• Internal SLA Action dates (escalations and notifications) have been further refined;
• Various performance enhancements have been made to the customer portal;
• AD/LDAP post synchronization report will once again be formatted correctly;
• AD/LDAP import of email aliases will now work correctly for new users;
• Customer web service has been modified to better cope with org unit assignment;
• Resolved event calendar issue when using Oracle and Sybase Enterprise databases.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. (livetime.com) is a vendor of Web 2.0, Open Standards based ITIL service management (ITSM), help desk and support software for medium to large enterprises such as Verizon, Wellpoint, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom.

 
 
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LiveTime ITSM Release Notes 6.5.5

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