PRZOOM - /newswire/ -
Calgary, Alberta, Canada, 2012/01/09 - With expanded support services, the Portal enables users to solve their support issues faster, collaborate with other customers and become part of the product development process - PrintAudit.com.
While 2011 was designated Print Audit’s Year of Support, customer service remains a high priority for the company in 2012 with the launch of a significant new support tool, the Customer Support Portal. Customers in the Portal have exclusive access to new support features including a Support Ticket System to conveniently log cases, an improved support Knowledge Base with over a thousand searchable articles, as well as an Ideas Forum to post and vote on feature ideas.
With over one thousand articles, the newly expanded Knowledge Base will provide customers with 24 hour access to many searchable FAQs, How-Tos and guides for all of Print Audit’s products. In the Ideas Forum, customers have the ability to post, vote and discuss new ideas that contribute to the development of new products and features. With this tool, customers can become more involved in Print Audit’s development process and help Print Audit better understand what its clients are seeking in print management products.
The Customer Support Portal also features a comprehensive support ticket system that allows customers to easily log new support cases that go directly to Print Audit’s support team, access past cases and stay updated on case progress with email notifications.
Print Audit dealers, customers and organizations currently trialing Print Audit’s software can access the Portal free of charge by registering at printaudit.com/support.
The Customer Support Portal is currently available only to Print Audit users in North America. Customers outside of North America are encouraged to contact their local Print Audit office should they need technical support.
About Print Audit®
Established in 1999 and headquartered in Calgary, Alberta, Print Audit (printaudit.com) is the fastest growing print management company in the world. By providing businesses with innovative and practical print management software solutions, the company has helped customers recapture over $200 million in printing and photocopying expenses while saving an estimated 190,000 trees a year. Print Audit has offices located in the United Kingdom, France, Germany, South Africa, Australia, Brazil, Canada and the United States.