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Tele-Works Welcomes Nine New Projects in the Fourth Quarter - TWI is excited to announce and welcome nine new projects in the fourth quarter - Tele-Works.com
Tele-Works Welcomes Nine New Projects in the Fourth Quarter

 

PRZOOM - /newswire/ - Blacksburg, VA, United States, 2012/01/01 - TWI is excited to announce and welcome nine new projects in the fourth quarter - Tele-Works.com.

   
 
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Grand Prairie selects the Summation360™ billing, payment, and communication platform to expand service, improve collections, and advance green initiatives in the Water Utilities department. The solution delivers Web, IVR, paperless/e-Billing, and customer notifications in a single, consolidated solution. The system includes real-time integration into the City’s Sungard/HTE utility database guaranteeing information is up-to-date and consistent across each billing and payment channel.

Clifton Water District, CO — Clifton Water District chooses Summation360™ for paperless billing, online payments, IVR payments, and customer notifications. The solution includes integration with the District’s Springbrook CIS database.

Long Beach, CA — The City of Long Beach selects Tele-Works and its Summation360™ product suite to provide customer self-service automation in multiple City departments. The solution includes Tele-Works Voice-over-IP IVR platform, utility billing IVR with real-time integration to Oracle CIS system, parking ticket IVR, and alertworks™ outbound notification system. The VoIP IVR platform allows for more functionality, flexibility and opportunity for growth across within other City functions.

King County Water District #90, WA — King County Water District #90 selects Summation360™ to give customers 24/7 self-service access to their utility account information by web or phone. Customers can check account balance, payment history, consumption history, and make a payment to their account. The system includes a real-time interface into the District’s inHANCE CIS system ensuring information is up to date and payments post immediately. King County Water District #90 has also purchased the alertworks™ outbound notification system to proactively make automated calls to customers for delinquency reminders and other time-sensitive information.

Storm Lake, IA — The utility department at the City of Storm Lake selects Summation360™ voice automation from Tele-Works to provide automated customer service by phone. The complete system is hosted at Tele-Works’ secure and redundant cloud hosting facilities. The IVR and alertworks™ notification solution was sold under the Springbrook IVR nameplate. The Springbrook IVR provides customers with 24/7 self-service access to their account information to hear account balance and make payments by credit card or eCheck.

Pelham, AL — The City of Pelham purchases hosted utility billing IVR from Tele-Works and Continental Utility Solutions, Inc. The IVR provides customers with real-time interface into the City’s CUSI utility billing system giving them 24/7 account access to their utility information by phone so they can get account balances and make payments.

Greater Sudbury Hydro, Inc., ON — Greater Sudbury Hydro becomes a Tele-Works client with the purchase of Summation360™ voice automation. The solution includes Tele-Works Voice-over-IP IVR platform, utility billing IVR with real-time integration to Harris Northstar CIS system, and alertworks™ outbound notification system.

Laurinburg, NC — The City of Laurinburg has purchased hosted utility billing IVR from Tele-Works to provide customers with convenient 24/7 utility account access and payment options. Customers can hear account balances, payment history, and make payments by credit card or eCheck. The system integrates in real-time with the City’s Northstar CIS ensuring information is up to date and payments post immediately.

Pflugerville, TX — The City of Pflugerville selects Tele-Works’ hosted outbound notification system, alertworks™. This system is used to make courtesy calls to past due customers and callouts about other time-sensitive information (e.g. boil alerts, service interruptions, water restrictions, etc)

 
 
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Tele-Works Welcomes Nine New Projects in the Fourth Quarter

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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Tele-Works, Inc. securities in any jurisdiction including any other companies listed or named in this release.

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