Smart Link Contact Centers, a member of Al Khaleej Training and Education Group, today announced the launch of McDonalds Arabia’s new McDelivery Service call center and honoured top performing McDelivery call center customer service representatives. H.H Prince Mishal Bin Khaled Al Saud, President of Riyadh International Catering Corporation (RICC), McDonald’s franchise rights owner and operator in central, eastern, and northern provinces of the Kingdom of Saudi Arabia inaugurated the new McDelivery call center along with Eng. Safwan Al Khatib, the Managing Director of Smart Link.
According to the partnership, Smart Link will exclusively operate and manage all of RICC’s McDelivery call center services, covering all RICC McDonald’s branches in respective provinces in KSA. This decision was taken following a highly successful operational phase, which covered RICC McDonald’s branches in KSA eastern province. During the event, the senior management of RICC and Smart Link held discussions on operational achievements and future goals of the McDelivery call center.
Built, operated and fully managed by Smart Link, the new facility, which was inaugurated by H.H Prince Mishal bin Khaled Al Saud, includes multi-channel contact center system supported by powerful automatic call distribution, smart queuing, monitoring, performance reporting and CRM applications. These tools, in addition to Smart Link’s extensive hands on experience and performance standards, will enable the company to operate such projects effectively providing unprecedented levels of service quality. This will be further empowered by the company’s distinctive professionally trained and highly skilled manpower.
His Highness also honoured top performing McDelivery customer service representatives and expressed his great pride of exceptional performance and service level presented to McDonald’s customers Kingdom-wide. H.H Prince Mishal bin Khaled Al Saud encouraged staff members to constantly develop and improve performance through dedication and commitment to self-empowerment of each member of the call center team, career wise and on a personal level.
The fruitful collaboration efforts and strategic partnership between RICC and Smart Link, were also commended by H.H Prince Mishal bin Khaled Al Saud. He also referred to the outstanding results of the first operation phase, besides the company’s in-depth experience and rigorous quest to excellence, factors on which, RICC decided to partner with Smart Link exclusively.
Eng. Safwan Al Khatib expressed his pleasure on this partnership and was proud of the RICC’s confidence in Smart Link’s capabilities and operational advancement. He confirmed Smart Link’s commitment to constantly improve performance by adhering to world class quality standards and best practice in order to maintain exceptional relationship between McDonald’s Arabia and its customers, which will reflect positively and directly on the RICC and Smart Link partnership.
About Smart Link
Smart Link (smartlink.com.sa) is a subsidiary of Al-Khaleej Training & Education, the largest network of training centers in Saudi Arabia. Smart Link is one of the biggest outsourcing call centers and BPO Service providers in the region with state-of-the-art technology and capacity to accommodate high volume of agents.
The pioneering, award-winning Riyadh-based company provides outbound and inbound teleservices for various business activities including lead generation, inbound customer service, help-desk, appointment scheduling, market research, surveys and client retention. Using the most advanced contact center technology in the industry and qualified customer service representatives, Smart Link is dedicated to helping organizations increase their business performance and strengthen their customer service. Smart Link’s client list includes prominent organizations and government agencies in various fields of mission critical pivotal service inclusive of banking, energy, water services, tourism, telecomm, insurance, aviation, public services, E-learning and fast food.