Datamatics, a Global Information Technology (IT) and Knowledge Process Outsourcing (KPO) organization and Blue Star Limited, India's largest central air conditioning and commercial refrigeration company, were awarded with the ‘CSI 2011 Award for Excellence in IT’ during 46th Annual National Convention of Computer Society of India 2011. The Company was adjudged ‘1st Runner up’ in Product/Manufacturing sector for Channel Partner Bill Processing System designed and developed as per requirements given by Blue Star Limited.
Channel Partner Bill Processing System is designed and developed for processing channel partner invoices as per company commercial guidelines and approvals. The bill process involves receipt of hard copy bills from different channel partners from different locations, after which they are scanned, indexed and validated as per stated parameters. The process facilitates centralized invoice/bill processing at Central Back Office (CBO). Being an online system, Blue Star’s commercial executives at diverse locations can easily access and manage efficient bill processing at a click of a button. The process, post implementation led to higher efficiency, reduced turn-around-time (TAT), less dependency on manual intervention, and decrease in head count.
Commenting on the award, Mr. Rahul Kanodia, Vice Chairman & CEO, Datamatics Global Services, said “We are elated to win this prestigious award from Computer Society of India. The project was challenging not only for the sheer scale of integration it offered, but also the level of customization it demanded. I congratulate the Project Team for not only ensuring client’s delight but also creating a top of the line solution.”
Commenting on the award, Mr. K P Sukumar, Vice President, Airconditioning & Refrigeration Service Division, Blue Star Limited said,“At Blue Star, we focus on delivering a world-class customer experience by offering superior service standards and meeting challenging timelines. Channel partners are our backbone and face to our customers. It was therefore a pleasant experience to develop a comprehensive bill processing system, fully customized to handle volumes and eliminate response time for our channel partners. Datamatics team has put together a solution that immensely helped us in meeting our objectives”
The CSI Awards for Excellence in IT are presented in six categories - BFSI, Product Manufacturing, Service Sector, Non-profit organizations and Quality Assurance. The six CSI criteria for selecting the winners of IT Excellence Awards were criticality of IT usage, improvement of customer service, innovation, return on investment, quality of management, and impact of the project (on organization/ society/industry). The evaluation process included two rounds of scrutiny and elimination, followed by presentations by 10 finalists before the jury.
About Datamatics Global Services Ltd
Datamatics, a trusted partner to several Fortune 500 Companies is a global provider of Information Technology (IT) and Knowledge Process Outsourcing (KPO) and Consulting services. The company provides business aligned next-generation solutions to a wide range of industry verticals that help enterprises across the world overcome their business challenges and achieve operational efficiencies. These solutions leverage innovations in technology, knowledge of business processes, and domain expertise to provide clients a competitive edge.
Datamatics specializes in Engineering & Embedded Services, Finance & Accounting Services, Information Management, IT Consulting, IT Services, Publishing Services, Research & Analytics, Resource Augmentation, Smart Document Processing, Billing & Payment Solutions, and Online Retail Solutions.
Datamatics has been conferred with many industry awards globally. A few of them include: Featured amongst the Global Top 10 Mid-Tier Industry Specific BPO Service Providers in the Global Services 100 list for two consecutive year- 2011 & 2010. In 2011, the company was ranked amongst the top 20 leaders in financial services (Insurance, Banking & Markets) by International Association of Outsourcing Professionals (IAOP). In 2010, became was the proud recipient of Global HR Strategy Award & HR Leadership Award at Asia's Best Employer Brand Awards 2010. Received HR Super Achiever Award at Asia Pacific HRM Congress in 2009.
Datamatics (datamatics.com) is the first Indian company to have won the International Asia Pacific Quality Award in the Services Category in 2007. 'The Black Book of Outsourcing' ranked Datamatics third amongst document process outsourcing providers globally in 2007 and Top 50 Managed Outsourced Vendors in 2006.