In addition to now being available in 10 languages, the company introduced new features allowing its users to efficiently manage outbound support communications in virtually any language.
At the conference, Zendesk is showcasing the beta of a new support agent interface localized in English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, and both simplified and traditional Chinese. Zendesk has revolutionized the way organizations support their customers; now, support teams around the world can use the solution to deliver superior customer service in their native language.
“2011 has been the year of international expansion for Zendesk,” said Mikkel Svane, Zendesk’s CEO. “We have more than 10,000 customers reaching more than 50 million users in more than 100 countries. To serve this growing global market, we have taken a huge step in providing easy-to-implement multi-language capabilities in Zendesk.”
One new capability is Dynamic Content that allows for creating automated responses that can be delivered to customers based on their language preferences, helping to ensure better communications. For instance, customers can receive responses to frequently asked questions, such as how to reset a password, in their native language. In addition, Zendesk can now automatically detect the customer’s language and route tickets to a support agent who understands it, improving the response times.
“Zendesk’s Dynamic Content has helped us to streamline our global support,” said Andreas Urban, Director of Global Services at spexx digital publishing AG. “Now, we can not only set up workflows to automatically assign tickets to the right agent based on language, but also respond to a ticket in any language we support with just one pre-defined response.”
To celebrate the launch of its new internationalization capabilities, Zendesk is offering a free Zendesk Plus+ subscription for six months to anyone signing up for a new account at the Zendesk LeWeb Booth E10.
Zendesk (zendesk.com) is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 10,000 Zendesk customers, including Adobe, MSNBC, Sony, OpenTable and Groupon, trust Zendesk with their most valuable assets: their customers, partners, and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners.