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LiveTime ITSM Release Notes 6.5.4 - As part of LiveTime’s continual service improvement program and commitment to quality, monthly product updates are made available to all current customers
LiveTime ITSM Release Notes 6.5.4

 

PRZOOM - /newswire/ - Newport Beach, CA, United States, 2011/12/08 - As part of LiveTime’s continual service improvement program and commitment to quality, monthly product updates are made available to all current customers. TSX: ABT

   
 
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. These releases guarantee that LiveTime customers have access to the most reliable and secure production version of its service management tool. The updates are optional for customers using the virtual appliance and automatically applied to all SaaS customers. LiveTime’s service and support team will notify any organizations that are possibly affected by software bugs addressed in the latest release, and provide assistance with the upgrade process.

Requests:
• Notification for queued requests generated from the customer portal will also send to the team leader;
• Quickcall templates set to use a deleted technician will now cause the assignment logic to execute;
• Changing the Item from Unknown will recalculate the request due date;
• Duplicating an escalated request will now assign to the correct layer;
• Viewing the full note content will now show the Author, along with the time & date the note was entered;
• Replying to notes will now apply the email options correctly.

Email:
• Notes with no notification options set will save correctly irrespective of notification settings;
• The ‘No Account’ message will now appear to come from the team to which it was sent;
• The ‘No Contract’ message will now include the the request summary table.

Miscellaneous:
• The 3 vacation limit per 6 days will now be applied correctly;
• Invoice Unit Count will no longer contain incorrect 0 unit counts;
• Service Achievement by Technician report will no longer give an error when executed;
• Creating items will work correctly when old SLA’s are assigned;
• Creating customers via .NET web services will now work as expected;
• Public Knowledge Template content will now apply the message contained in the Content section.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. (livetime.com) is a vendor of Web 2.0, Open Standards based ITIL service management (ITSM), help desk and support software for medium to large enterprises such as Verizon, Wellpoint, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom.

 
 
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LiveTime ITSM Release Notes 6.5.4

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