Verint® Systems, Inc. today announced that Frost & Sullivan, a global growth consulting company, has recognized it with two global innovation awards—the 2011 “Asia Pacific Call Monitoring Systems Vendor of the Year” and the “Latin America Customer Value Enhancement Award in the Contact Center Applications Market.” Both honors reinforce the company’s commitment to the customer experience, innovation in enterprise workforce optimization (WFO) software, and support among regional channel partners and resellers.
Driving Excellence Across Asia Pacific
Recognized for its influence in driving call monitoring and WFO technology across the region, Verint received the “2011 Asia Pacific Call Monitoring Systems Vendor of the Year” honor from Frost & Sullivan. The award was based on the company’s technology leadership in the call monitoring systems segment. The honor also points to Verint’s commitment to driving customer value through contact center applications by developing cutting-edge technologies and reinforcing the best practices that help businesses prosper through the enterprise.
“Verint continues to demonstrate excellence in product innovation and enhancing customer value, while also reinforcing its leadership in the call monitoring systems market in Asia Pacific,” comments Krishna Baidya, industry manager, Asia Pacific ICT practice, Frost & Sullivan. “Providing actionable intelligence to customers, Verint is well-equipped to capitalize on the growing demand for process optimization in the industry. Its strong value proposition is further underscored through its proven capability around enterprise workforce optimization and analytics.”
Baidya adds,“Verint leverages channel partners to expand market access, sign new customers and grow its existing customer base. By excelling in an increasingly competitive market, Verint proves itself to be a worthy recipient of this award.”
Bringing Value to Contact Center Customers in Latin America
With a focus on demonstrating best practices in a variety of regional and global markets, Frost & Sullivan presented Verint with the “Latin America Customer Value Enhancement Award in the Contact Center Applications Market.” The awards program recognizes organizations that display superior planning and execution of product launches, strategic alliances, distribution strategies, technological innovations, and mergers and acquisitions. It also took into account such factors as leadership, strategy, service, innovation, integration and development.
“Earning this recognition is an honor that points to our global reach and what we strive to achieve as trusted partners committed to customer success,” says Nancy Treaster, general manager, strategic operations, Verint Witness Actionable Solutions. “Verint is committed to remaining on the cutting edge in technology innovation and to helping customers realize the true value of workforce optimization and the ability to make faster, better decisions to enhance both customer experiences and enterprise performance.”
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the worldwide leader in enterprise workforce optimization (WFO) software and services. As the market's first 5th-Generation WFO solution, its unified Impact 360® suite enables organizations of all sizes to capture, analyze and act on customer, business and market intelligence, and optimize customer experiences. Impact 360 Workforce Optimization™—comprised of quality monitoring and recording, voice of the customer analytics, desktop and process analytics, workforce management, performance management, eLearning, coaching and more—serves as a strategic asset across front- and back-office sales and service operations that help shape the customer experience. Used by thousands of organizations around the globe, Verint solutions help improve the entire customer service delivery network, powering decisions Real Time at the Right Time™ to advance service excellence across today's customer-centric enterprises.
About Verint Systems, Inc.
Verint® Systems, Inc. (verint.com) is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 85 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol "VRNT."
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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