Free press releases distribution network?

Agency / Source: SoundBite Communications, Inc.

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



Soundbite in Partnership with Convergys to Discuss Strategies to Transform Contact Centre into Interactions Centres in New Webinar - Attendees will gain valuable insights on how proactive customer communications can improve customer service and overall satisfaction (Nasdaq: SDBT) - Convergys.com / SoundBite.com
Soundbite in Partnership with Convergys to Discuss Strategies to Transform Contact Centre into Interactions Centres in New Webinar

 

PRZOOM - /newswire/ - Bedford, MA, United States, 2011/12/01 - Attendees will gain valuable insights on how proactive customer communications can improve customer service and overall satisfaction (Nasdaq: SDBT) - Convergys.com / SoundBite.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

The traditional inbound contact centre model is evolving as today’s consumers want access to more self-service options and expect that customer service models will align with their busy schedules. Organisations need to develop more efficient and effective ways to interact with these busy, multi-channel communicating consumers. Based on Convergys’ 2011 UK Customer Scorecard, 61% of consumer responded that the customer experience has not improved over the past year, and another 14% said that it has actually declined. To remain competitive and meet customer satisfaction, companies need to transform their contact centres into “interaction centres,” where the focus is on proactive customer communications. This new strategy will blend inbound and outbound communications into one seamless customer interaction using the consumer’s preferred communications channels and enable businesses to build stronger, more profitable relationships.

On 7 December, SoundBite Communications, Inc. (Nasdaq: SDBT) will host a one-hour webinar featuring David Lopes, Director of Technology and Business Development in EMEA from Convergys, along with Jay Rielly, Vice President of Global Services, and Frank Sherlock, Global Business Development Director from SoundBite Communications. During the webinar, they will discuss the growth of proactive communications and how changes in the communications landscape have forced organisations to revisit their contact centre strategies. The speakers will also provide additional data from Convergys’ 2011 UK Scorecard and share five steps to build a better relationship with customers through the use of multi-channel communications and a cloud-based delivery model.

Webinar attendees will receive a complimentary copy of a joint whitepaper by SoundBite and Convergys. Attendees will also learn:

• Today’s customer experience and its impact on business;
• Contact preferences and communications channel diversity;
• The link between customer satisfaction, effort, and loyalty;
• Deployment of proactive customer communications;
• Evolution to a next-generation call centre;

WHEN: Wednesday, 7 December 2011, 2:00 pm. UKT/GMT

WHO: David Lopes, Convergys Director of Technology and Business Development in EMEA

• Jay Rielly, Vice President of Global Services, SoundBite Communications
• Frank Sherlock, Global Business Development Director, SoundBite Communication

About Convergys

As a leader in customer management for over 30 years, Convergys (convergys.com) is uniquely focused on helping companies find new ways to add value to their customer relationships. Every day our clients confront the demands of reducing customer effort, improving operational efficiency, and increasing revenue. Companies count on Convergys’ expertise to overcome and balance the ever-changing challenges to deliver the customer experience that helps them win in their marketplace. Our actionable insight stems from handling billions of customer interactions annually for our clients. Among Fortune 500 companies, over half of the top 50 are clients that trust their most important relationships to Convergys.

About SoundBite Communications

SoundBite Communications (SoundBite.com) is a leading provider of cloud-based, on-demand, multi-channel proactive customer communications solutions designed to transform the way organizations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Clients can leverage SoundBite's proactive customer communications offering and expertise in designing, executing and optimizing communications strategies to engage in relevant customer interactions that deliver long-term business value.

SoundBite is a registered service mark of SoundBite Communications, Inc.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: SoundBite Communications, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Soundbite in Partnership with Convergys to Discuss Strategies to Transform Contact Centre into Interactions Centres in New Webinar

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
SoundBite Communications |
Contact: Marketing - SoundBite.com 
781-897-2500 marketing[.]convergys.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any SoundBite Communications, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From SoundBite Communications, Inc. / Company Profile


Read Customer Service/Call Center Most Recent Related Press Releases:

Dubai Land Department Boosts Citizen Engagement with Altitude-powered Contact Centre
Upstream Works Receives 2016 Industry Champion Award
Frost & Sullivan Commends Teleperformance Egypt’s Ambitious Expansion Plans in Setting up the First Virtual Contact Centre in Dubai
Frost & Sullivan Commends inConcert for Pioneering Leading-edge Solutions for the Latin American Contact Center Applications Market
Upstream Works Software Awarded 2016 TMC Labs UC Innovation Award
Genesys Honors Partner Award Winners at G-Force 2016 Customer Engagement Conference
Frost & Sullivan Recognizes Five9 with 2016 Customer Value Leadership Award For its Focus on Improving Customer Experience in the Global Cloud Contact
Frost & Sullivan Commends Interactive Intelligence for its Industry-leading Growth in the Cloud Contact Center Applications Market
Genesys Launches Omnichannel Customer Service Benchmarking Tool
Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  Triggr & Bloom

Visit  BizJobs.com

Visit  JobsWare.com







 
  ©2016 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today