Echopass Corporation, the 2011 market share leader in cloud based contact centers, announced today that Brian O'Connell has been appointed Executive Vice President and Chief Quality Officer. O'Connell is a veteran technology and management executive with deep experience in the Fortune 500 enterprise market. He brings a broad and diverse background to Echopass with over 25 years of management consulting experience at Accenture, as well as strategy and operational management for The Hartford Financial Services Group.
Previous to Echopass, O'Connell was Senior Vice President and Chief Information Officer and a member of the Office of the Chairman for The Hartford. Brian's responsibilities at The Hartford included the development and implementation of a centralized, enterprise-wide information technology strategy in support of the corporation's business goals, while managing thousands of employees focused on key transformational projects and IT support.
Prior to joining The Hartford in 2007, Brian spent 25 years at Accenture where he was both a Managing Director and Partner. During his tenure with Accenture, Brian served as Managing Director of the Life Insurance Industry for North America and Asia and of the Technology Work Group for North America. In these roles, Brian led a number of strategic technology initiatives for large life insurance companies focused on procurement, eCommerce, legacy application consolidation, customer service operations and business transformation. He serves on the board of directors of ACORD (Association for Cooperative Operations Research and Development) a standards organization for the Insurance industry, as well as the Boston College Technology Council.
"Echopass has become the market leader in the hosted contact center market through our commitment to large enterprise customers, their customer service requirements, and their success. Brian's experience and skills will allow Echopass to develop broad and deep strategies in the delivery of critical customer facing solutions for our clients," said Vincent Deschamps, Chief Executive Officer and Chairman of Echopass. "Quality and providing an exceptional customer experience for our clients have always been the culture and focus for Echopass. Having Brian lead quality initiatives across all areas of our business will allow us to set a higher bar within the industry for unparalleled quality in serving clients and their end customers."
About Echopass Corporation
Echopass (echopass.com) is the #1 Software as a Service (SaaS) provider of cloud-based contact center solutions to large Enterprises. Since 2000, Echopass customized solutions have served Enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments, while satisfying the most stringent industry compliance and security requirements. Echopass solutions are fully integrated, flexible and scalable, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of numerous industry awards for innovation and customer service, including the Red Herring Top 100 Companies Award and multiple Best Practices awards from Frost & Sullivan including the North American Market Share Leadership Awards in both Hosted ACD and Hosted Agent Performance Optimization for 2011. The company is headquartered in Pleasanton, CA. For additional information, please visit the website or call 1-888-622-5345.
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