PRZOOM - /newswire/ -
Regina, Saskatchewan, Canada, 2011/11/23 - SaskTel customers can now access a new monthly subscription service called SaskTel LiveExpert that provides support for non-SaskTel, computer-related hardware and software – 24 hours a day, seven days a week - SaskTel.com.
For a limited time, SaskTel customers who sign up for LiveExpert receive the first month free.
"We know that when customers have a problem with a piece of computer hardware or software they just want someone to help them get it working again," said Ron Styles, SaskTel President and CEO. "While our own SaskTel technical support team will continue to assist customers with SaskTel-supported products and services, LiveExpert provides a quick and easy way for customers to get help with their other computer-related technology whenever they need it."
Subscribers access LiveExpert via online chat by clicking an icon on their computer desktop, connecting them to a technical support agent within 7-10 seconds.
The LiveExpert Basic subscription ($5.95/month) includes a monthly automated check of the customer's computer for health and performance issues, followed by an optimization and tune-up to resolve any identified issues. LiveExpert Basic also provides unlimited access to technical support via online chat 24 hours a day, 7 days a week, as well as stolen laptop recovery and data protection service.
LiveExpert Premium ($14.95/month) adds continuous monitoring of the customer's computer with remote intervention and management capabilities.
SaskTel LiveExpert is powered by Global Mentoring Solutions (GMS), a Canadian-based, leading provider of online technical support.
Saskatchewan Telecommunications Holding Corporation (SaskTel.com) is the leading full service communications provider in Saskatchewan, with $1.1 billion in annual revenue and over 1.4 million customer connections including over 568,000 wireless accesses, 528,000 wireline network accesses, 230,000 internet accesses and 85,000 Max™ (TV) subscribers. SaskTel offers a wide range of communications products and services including competitive voice, data, internet, entertainment, national security, messaging, cellular, wireless data and directory services. In addition, SaskTel International offers software solutions and project consulting in countries around the world. SaskTel and its wholly-owned subsidiaries have a workforce of approximately 4,100 employees.