PRZOOM - /newswire/ -
Loughborough, Leicestershire, United Kingdom, 2011/11/18 - Loughborough based IT business solutions provider Prima Solutions has achieved the internationally recognised ISO9001, confirming its position as one of the leaders in its field - PrimaSolutions.co.uk.
PrimaNet is the specialist multi-channel business system designed specifically to meet the unique needs of the clothing, footwear and accessories marketplace which operates to a very simple ethos – by properly understanding the business requirements and issues faced by each customer, Prima and its customers will work together to design practical, low risk solutions that support the customer’s goals and add real value.
Customers include: Mulberry, Joules, Start-rite, John Smedley, Wolsey, Church’s Shoes, Loake Bros, Chester Barrie, Forever Unique, The Co-Operative Clothing, Jermyn Street Design and Dubarry to name but a few.
As a business that prides itself on customer service and the building of long-term partnerships, this award recognises the strength of the processes behind Prima Solutions’ commitment to customer service and quality in delivery.
ISO 9001 was first introduced in 1987 and requires organisations to demonstrate that they do what they say they do and that they have a quality management system in place to ensure consistency of delivery and a framework which encourages improvement; leading to high levels of performance and customer satisfaction. Certified organisations are committed to continuous improvement and are assessed annually to ensure progress is being maintained.
For Prima Solutions, the business has been managed on a quality process model for many years now, so achieving the ISO certification provides formal external recognition of the standards the company has been working to. Prima Solutions has shown that it has excellent processes to manage customer engagement, solution design, development, implementation and support.
Prima Solutions Operations Director, Fiona Haldenby, said,“We are particularly pleased to have achieved the ISO9001 certification to sit alongside our Investors in People accreditation, as it demonstrates to the industry what our existing customers already know; that Prima Solutions is whole heartedly committed to our customers, and that we provide quality solutions from quotation to delivery with excellent on-going customer development and support.”