PRZOOM - /newswire/ -
Syracuse, NY, United States, 2011/11/16 - At Home Independent Living, announced that it has been recognized with Home Care Pulse’s “Best of Home Care” distinction - AtHomeIndependentLiving.com.
At Home Independent Living, today announced that it has been recognized with Home Care Pulse’s “Best of Home Care” distinction. Awarded to the top 25% of agencies in client and employee satisfaction scores from Home Care Pulse, At Home Independent Living is now ranked among a select few of the best agencies in the country.
“We know that sometimes it is difficult to make care decisions when you don’t have specific experience with an agency. It was our goal to provide families with the ability to make an informed decision, have tangible ways to measure quality and help them find a comfort level when choosing an agency to work with,” commented Aaron Marcum, founder of Home Care Pulse.
Home Care Pulse, a company which measures client and employee satisfaction, created the award to identify those agencies in the private duty home care space that demonstrated a passion for client and employee satisfaction. Home Care Pulse believes that honoring such companies can both educate and help families to make better care decisions for their aging loved ones.
Dean Bellefeuille, President and owner of At Home Independent Living, stated “It was imperative to our business to be able to demonstrate some tangible measures for individuals to use to assist them in choosing an agency to care for themselves or their loved ones. Reliability, consistency, and a “client-first” approach are not necessarily easy to demonstrate to potential clients so this was a mechanism for us to gauge our services to allow for an impartial measure of what our current clients and employees identified as our strengths. We could not be more pleased with this designation and we will continue to strive for excellence in all our services. ”
The selection process for the “Best of Home Care” distinction includes the evaluation of client and employee satisfaction in areas such as agency training, communication, overall quality of care, caregiver performance, caregiver morale, response to problems and recommendation of services to name a few.
“We want to congratulate At Home Independent Living for winning the “Best of Home Care” award and commend their commitment to placing high priority on client and employee satisfaction,” concluded Marcum.
To find out more about the “Best of Home Care” award or Home Care Pulse, please visit bestofhomecare.com.
About Home Care Pulse
Home Care Pulse (homecarepulse.com) was launched in 2008 and is a company specializing in measuring and benchmarking client and employee satisfaction for private duty home care agencies. Recently Home Care Pulse conducted the largest study ever performed on behalf of the private duty industry. Home Care Pulse helps agencies promote and drive business, improve service quality and increase employee loyalty.
About At Home Independent Living
At Home Independent Living (athomeindependentliving.com) is a non-medical home care agency servicing Central New York and was founded in 1984 with a mission of providing the resources to allow the elderly and the disabled to live independently and safely at home. In addition to compassionate care giving services, At Home Independent Living is leading in the area of innovative home care technology solutions providing around the clock resources which will enhance the quality of care, lower the cost of care and will benefit both the individual and the family caregivers.