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Bomgar and Dell KACE Expand Partnership and Service Desk Solution Integration - Bomgar introduces enhanced remote support integration for the dell KACE appliance (NASDAQ: DELL) - Bomgar.com
Bomgar and Dell KACE Expand Partnership and Service Desk Solution Integration

 

PRZOOM - /newswire/ - Jackson, MS, United States, 2011/11/15 - Bomgar introduces enhanced remote support integration for the dell KACE appliance (NASDAQ: DELL) - Bomgar.com.

   
 
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Bomgar, the worldwide leader in secure, enterprise remote support solutions, today announced its new and expanded integration with Dell KACETM, the leading provider of systems management appliances. By integrating Bomgar, support and IT organizations using the Dell KACE K1000 Management Appliance can improve service levels, centralize support processes and strengthen compliance. The new integration will allow support technicians to launch a secure, Bomgar remote support session directly from the Dell KACE Service Desk and Inventory interfaces to immediately begin remotely diagnosing and solving customer problems.

In addition to improved support capabilities for service desk technicians, the Bomgar integration also gives end-users the ability to request immediate support directly from their service desk ticket confirmation email. "Allowing end-users to easily request support at the exact time they need it plays a key role in the success of the service desk," said Boatner Blankenstein, director of solutions engineering at Bomgar. "Plus, automatically linking the detailed work logs and real-time system information from the Bomgar support session to the associated service desk ticket results in a complete and reliable audit trail for each incident."

Combining the market-leading support solutions from Dell KACE and Bomgar enables IT organizations to improve productivity while also reducing costs. The enhanced integration capabilities include:

• Ability for end-users to start a chat or a remote support session by clicking a link in the service desk ticket confirmation email.
• Automatic routing of incoming Bomgar support requests to the next available technician.
• Accessing associated service desk tickets directly from the Bomgar Representative Console.
• Sending remote support invitations to end-users directly from the service desk ticket.
• Automatically updating tickets with details from the Bomgar remote support session.

For more information, please visit: bomgar.com/partners.aspx.

About Dell
Dell (NASDAQ: DELL) creates, enhances and integrates technology and services customers count on to provide them reliable, long-term value. Dell provides systems management solutions for customers of all sizes and system complexity. The award-winning Dell KACE family of appliances delivers easy-to-use, comprehensive, and affordable systems management capabilities. For more information, visit or follow the conversation at twitter.com/DellKACE.

About Bomgar
Bomgar (bomgar.com) is the worldwide leader in secure, enterprise remote support solutions. The company's award-winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system - Windows, Mac, Linux, Android, BlackBerry, the iPhone, iPad and most versions of Windows Mobile, regardless of their location. More than 6,000 companies across 65 countries have deployed Bomgar's enterprise-class solutions to rapidly transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is privately-held with offices in Jackson, Atlanta, Washington D.C., Paris and London. In 2011, Bomgar was named one of the fastest-growing technology companies in America by Deloitte, and one of America's fastest-growing private companies by Inc. magazine.

 
 
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Bomgar and Dell KACE Expand Partnership and Service Desk Solution Integration

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Bomgar |
Contact: Liz Shulof - Bomgar.com 
770-407-1876 lshulof[.]bomgar.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Bomgar Corporation securities in any jurisdiction including any other companies listed or named in this release.

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