Bomgar, the worldwide leader in secure, enterprise remote support solutions today announced that TASER International, Inc., a global provider of safety technologies that protect life, prevent conflict, and resolve disputes, has selected the Bomgar remote support solution to improve IT support for their employees. TASER is the industry leading provider of Electronic Control Devices (ECDs) that are used worldwide by law enforcement, military, correctional, professional security and personal protection markets. The company's IT department chose to replace its disparate remote support tools with Bomgar to speed issue resolution and better support remote workers.
Supporting employees when they're traveling outside of the office was one of the main challenges the TASER IT team faced. "Providing support to those not inside the company walls was a major issue before we had Bomgar," said Sinisa Zekanovic, senior systems administrator at TASER. "The various remote support tools that we were using all lacked one or more of the components that the comprehensive Bomgar solution includes."
The ability to use Bomgar to support a wide variety of devices-including tablets and smartphones-running nearly any operating system was a key factor in TASER's decision to purchase Bomgar. "We needed a solution that could work anytime, anywhere and with any platform," added Zekanovic. TASER also chose Bomgar for its integration capabilities with their help desk solution, iSupport. By integrating the two solutions, IT technicians can easily launch a remote support session from the help desk ticket, and all of the remote support session data is automatically fed back into the ticket. This gives the TASER IT team a single view of each support session from start to finish.
"By consolidating their remote support tools and integrating Bomgar with their help desk solution, TASER now has a centralized, secure repository of their support session information," said Nathan McNeill, co-founder and chief strategy officer at Bomgar. "This gives them a more complete picture of their support operations, allowing TASER to more easily assess, audit and improve the way they're supporting employees."
About TASER International, Inc.
TASER International, Inc. (NASDAQ: TASR) is a global provider of safety technologies that protect life, prevent conflict, and resolve disputes. More than 16,300 public safety agencies in 107 countries rely on TASER® electronic control devices (ECDs) and AXON on-officer camera systems to help protect and serve. Today, the use of TASER ECDs have saved more than 79,000 lives from potential death or serious injury while TASER innovations benefit individuals and families too, providing personal protection and accountability while maintaining regard for life. Since 1994, more than 236,000 individuals have relied on TASER technology as a means for effective personal safety. Learn more about TASER International and its solutions at TASER.com and EVIDENCE.com or by calling (800) 978-2737. Be a part of the TASER community by joining us on Facebook, LinkedIn, Twitter, and YouTube.
TASER® is a registered trademark of TASER International, Inc., registered in the U.S. All rights reserved. TASER logo, AXON, X26, X2, X3, and Evidence.com are trademarks of TASER International, Inc.
Bomgar (bomgar.com) is the worldwide leader in secure, enterprise remote support solutions. The company's award-winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system - Windows, Mac, Linux, Android, BlackBerry, the iPhone, iPad and most versions of Windows Mobile, regardless of their location. More than 6,000 companies across 65 countries have deployed Bomgar's enterprise-class solutions to rapidly transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is privately-held with offices in Jackson, Atlanta, Washington D.C., Paris and London. In 2011, Bomgar was named one of the fastest-growing technology companies in America by Deloitte, and one of America's fastest-growing private companies by Inc. magazine.