SYSPRO, a global, independent Enterprise Resource Planning (ERP) solution provider, announces today the successful use of its business software in improving communications processes at Westgroupe, a Montreal based distributor of spectacle frames and manufacturer of prescription lenses. Westgroupe, Canada's leading optical company with worldwide distribution, chose the SYSPRO ERP software for its ease of use, integration capabilities and its flexibility to meet the company's robust collaboration requirements.
The SYSPRO ERP solution has been particularly effective at helping Westgroupe manage and facilitate their communications, both in the B2B and the B2C spheres. The SYSPRO Document Flow Manager (DFM) was designed to facilitate collaborative commerce. The DFM has allowed Westgroupe to create an ideal communications gateway for their various industry partners and the end consumer. The SYPRO system has proven to be a seamless and fully integrated fit for Westgroupe's collaborative needs.
"We receive many phone calls from customers all over Canada," says founding partner Rodney Suliteanu,"on average about a thousand calls a day. When one of our customer service representatives takes a sales call, he can see immediately if the inventory requested is available. Once the order has been entered, the picking slip is printed in the warehouse, the goods are packaged and the courier is electronically notified and invoiced. All of this happens automatically and is completely bilingual."
When Westgroupe initially made the foray into using an ERP solution, things didn't go as hoped. After numerous problems, the company realized that they needed a better ERP option that was more flexible and in tune with their specific needs. They eventually chose the SYSPRO ERP and have not looked back."The people behind SYSPRO are very helpful - when we've had problems the response time has been excellent, and the local distributor gets 9 out of 10 for support. All-in-all, it's proving to be a very good system," says Rodney Suliteanu.
For over 40 years, WestGroupe (westgroupe.com) has provided unique and superior quality eyewear for both value-conscious and fashion-focused consumers. The company's diverse divisions include Western, Wescan and Westlab. Western carries fashion value brands such as Superflex, Bertelli and Fabio Alberti. Among the well-known designer brands included in the Western brand portfolio are Perry Ellis and Elizabeth Arden. Wescan is the company's premium division, offering Kliik denmark, Fysh UK and Chloe to its discerning eyewear customers. Another division of WestGroupe is Westlab, a full service in-house lens lab, catering to those who want excellent service and workmanship all under one roof.
SYSPRO (syspro.com) is one of the longest standing and largest independent, international developers and vendors of enterprise business solutions. SYSPRO has a proven track record of managed, sustainable growth and is operational in over 60 countries, across six continents with over 1,500 channel and support partners.
By deploying the latest technology, backed by a truly dedicated and professional team, SYSPRO provides world-class software solutions backed by world-class service for more than 14,500 licensed companies across a broad spectrum of industries.
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