Oracle today announced the release of the Oracle Communications Service Controller, to help communications service providers (CSPs) reduce the time and risk associated with launching new services that blend legacy and IP networks, while consolidating service platforms across multiple network types – such as Internet Protocol (IP), IP multimedia subsystem (IMS), and Intelligent Network (IN).
The proliferation of next-generation networks enables CSPs to offer exciting new services to consumers and capitalize on new revenue opportunities. But nearly all CSPs still have legacy networks that require service interaction with these newer technologies. For instance, while CSPs are building services that leverage IP-based networks, those services must also support and incorporate legacy IN functionality. Poor migration from legacy service platforms to next-generation technologies, as well as network interoperability challenges, can result in negative customer service experiences – causing customer churn, lost revenue and higher operating costs.
Oracle Communications Service Controller – part of the Oracle Communications Service Delivery product family – is an open, standards-based, highly scalable, carrier-grade service interaction application, which enables CSPs to realize a number of benefits including:
• Integration between IN capabilities and new technologies, including specific interworking modules that provide message translation and orchestration between IN platforms;
• Greater structure and order to complex networks through orchestration – such as integration of non-standard protocols with core network services – to reduce costs and time to market for new services;
• Support and maintenance of legacy networks while promoting growth into new technologies such as LTE.
In addition, Oracle today announced the availability of Oracle Communications Social Voice Communicator and Oracle Communications Virtual Private Network to provide CSPs with two new pre-built services built to run on the Oracle Communication Service Controller. These pre-built services promote service offerings while enabling clear network and service migration paths to next-generation services.
Oracle Communications Virtual Private Network enables service providers to migrate their enterprise customers from existing IN-based virtual private network (VPN) services – many of which are reaching end-of-life – to a next generation, IP-based VPN service with an easy to configure portal as well as Web service-based access and support for VoIP devices.
Oracle Communications Social Voice Communicator introduces a group number capability for consumers. The technology enables a consumer to dial one number and instantly connect with a pre-determined group – such as work colleagues or a group of friends. Oracle Communications Social Voice Communicator enables carriers to compete with over-the-top service providers, delivering a new, revenue-generating service.
"As service providers roll out their next-generation networks, enabling a wide array of new consumer and enterprise services, they are confronted with the reality of their extensive deployment of legacy technologies – and the complexity of making these technologies inter-operate. Service Broker products, which bridge the two worlds, have emerged as a key solution to this challenge," said Shira Levine, directing analyst, Infonetics Research. "The Oracle Communications Service Controller, with its extensive set of network protocols and orchestration capabilities, positions Oracle well to support CSPs’ service broker needs during this time of transition."
“While the evolution toward next-generation networks creates exciting new opportunities for revenue and services, communications service providers must be able to integrate legacy technologies with IP-based services to offer consumers a rich, reliable service experience. Oracle Communications Service Controller offers pre-built, out-of-the-box service interaction and mediation capabilities to bring order to complex networks and integrate disparate technologies – helping service providers reduce operating costs and bring new services to market quickly and cost effectively,” said Liam Maxwell, vice president, products, Oracle Communications.
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Janice Hazen, O’Keeffe & Company
P: +1.443.759.8151 / E: jhazen[.]okco.com.